Order & Shipping Policy | Studio Hallam

Studio Hallam – Order & Shipping Policy

Last updated: 18/06/2026

SHIPPING - FABRICS

Fabric - Shipping (Fabric Orders Only)

Fabric orders are made to order. Most fabrics are delivered within 10–14 days from order confirmation, after the end of the 24-hour grace period, but this delivery timeframe is an estimate only and is not guaranteed.

Fabric - Shipping Method

We deliver orders via fully tracked delivery services, including Royal Mail (UK only) and DHL. For deliveries outside the United Kingdom, a local courier may complete the final stage of delivery.

Fabric - Shipping Cost

We do not charge for shipping for orders within the UK (apart from roll delivery orders). For international orders, shipping charges vary based on the delivery location and the total weight of your order. To view the applicable shipping cost, please add the selected fabric to your basket.

We offer international shipping to a wide range of destinations. We currently ship to the following countries and territories:

Albania, Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Türkiye, Ukraine, United Arab Emirates, United States (mainland only; excluding U.S. territories), Vatican City, and Vietnam.

If your destination country is not included in our standard delivery list, please get in touch with us. We can provide a manual courier quote tailored to your location.

Customs & Import Duties

For deliveries outside the United Kingdom, orders may be subject to import duties, taxes, customs charges, and/or courier administration fees imposed by the destination country or carrier. Such charges are not included in the prices paid to Studio Hallam and are solely the responsibility of the customer.

All customs-related charges are determined by the relevant authorities in the country of import and are outside the control of Studio Hallam. Payment of these charges may be required prior to release of the goods or upon delivery. Any import duties, taxes, or administration fees are non-refundable. Studio Hallam accepts no liability for delays, non-delivery, or disposal of goods arising from the customer’s failure to pay such charges. Orders that are refused or not released due to unpaid customs or administration fees will not be eligible for a refund and may be destroyed or otherwise disposed of by customs authorities.

Fabric Roll Delivery

For orders over 1m in length, we can send your fabric out on a roll. Roll delivery is not available for international shipping.

Orders placed using this shipping method will be sent unfolded on a single roll or multiple rolls. We cannot guarantee it will be sent as a single piece of fabric. If you have specific requirements as to how the fabric is sent, please get in touch.

SHIPPING - LAMPSHADES

Lampshade - Orders (Lampshade Orders Only)
Lampshades are made to order. Lampshades are not available to order through the website checkout. To order a lampshade, please email Studio Hallam on studio@studiohallam.com.

The website lampshade prices exclude delivery. The final cost confirmed by Studio Hallam will include delivery based on the delivery destination. No VAT is charged while Studio Hallam is not VAT registered. The estimated lead time for lampshade production is 4 – 6 weeks.

Lampshade - Shipping Estimates

Any dispatch dates, delivery dates or delivery times provided for lampshades are estimates only and are not guaranteed.

Lampshade delivery may be arranged through independent third-party carriers. Studio Hallam is not liable for delays caused by carriers, adverse weather conditions, traffic disruption, supply chain issues, or any circumstances beyond its reasonable control.

Lampshades will be delivered or posted. Non-UK delivery may be available at Studio Hallam’s discretion and must be agreed in writing.

Before ordering, please check and confirm the correct delivery address, any access details relevant to delivery, and any shipping-relevant lampshade specifications.

You should inspect lampshades promptly on delivery and notify Studio Hallam of any visible damage, shortages, or delivery discrepancies within 48 hours of receipt, so that Studio Hallam can raise the issue with the relevant delivery or manufacturing partner. This does not affect your statutory rights. Risk in lampshades passes to you upon delivery to your nominated address.
If you fail to accept delivery, provide necessary delivery information, or rearrange delivery within a reasonable period, Studio Hallam may charge you for, or deduct from any refund or other amount due to you, any reasonable storage, handling, redelivery, courier or related costs incurred by Studio Hallam.

Customs & Import Duties

Any import duties, taxes, or administration fees are non-refundable. Studio Hallam accepts no liability for delays, non-delivery, or disposal of goods arising from the customer’s failure to pay such charges. Orders that are refused or not released due to unpaid customs or administration fees will not be eligible for a refund and may be destroyed or otherwise disposed of by customs authorities.

DESIGN SERVICES - ORDER & DELIVERY

The following provisions apply to Studio Hallam’s Design Surgery, Colour Consultation and Full Room Design services. They are additional to, and do not amend or replace, the fabric and lampshade ordering and shipping provisions above.

Booking Design Services

Design Surgery, Colour Consultation and Full Room Design services are booked through Studio Hallam’s website unless Studio Hallam agrees another booking method in writing.
A booking is subject to availability and is not secured until the applicable payment has been successfully completed, unless Studio Hallam expressly agrees otherwise in writing.
After booking, Studio Hallam will contact the client and provide the applicable pre-consultation documentation, questionnaire or information required for the booked service.
The client is responsible for providing accurate contact details when booking and for checking email folders, including junk or spam folders, for communications from Studio Hallam.

Virtual Delivery of Services

Design Surgery, Colour Consultation and Full Room Design are virtual services. No physical shipping or delivery charge applies to these services.
Virtual consultations will take place using the method or video-call platform confirmed by Studio Hallam.
The client is responsible for ensuring that they have a suitable internet connection, compatible device and access to the agreed platform where a video consultation is required.
Any digital documents, summaries, reports, mood boards, style guides, source lists, furniture plans or Full Room Design Packs included in the booked service will be supplied electronically using the contact details provided by the client.

Design Surgery - Delivery

The Design Surgery includes the booked virtual consultation together with the applicable pre-consultation preparation and a brief follow-up email.
The follow-up email will normally be sent within 24 hours following the consultation.

Colour Consultation - Delivery

The Colour Consultation includes the applicable pre-consultation preparation, one 60-minute virtual consultation and a personalised Colour Consultation Report.
The completed Colour Consultation Report will normally be supplied electronically within 3 business days following the consultation.

Full Room Design - Delivery

Full Room Design includes the applicable pre-consultation preparation, two 45-minute virtual consultations, design-development work and the final Full Room Design Pack.
The completed Full Room Design Pack will normally be supplied electronically within 5-7 business days following the second consultation, provided Studio Hallam has received all information, feedback and approvals reasonably required from the client.

Client Information and Delays

Delivery times for design services depend upon the client providing requested questionnaires, photographs, measurements, information, feedback and approvals within the required or agreed timescales.
Where the client does not provide information or feedback required for Studio Hallam to proceed, consultation dates or delivery times may need to be revised.
Studio Hallam is not responsible for delay caused by incomplete, inaccurate or late information supplied by the client.
Any stated service delivery timeframe is subject to circumstances outside Studio Hallam’s reasonable control, including technical failure, illness or other unforeseen events. Where such circumstances materially affect delivery, Studio Hallam will contact the client and arrange an appropriate revised timetable.

International Clients

Studio Hallam’s virtual design services may be booked by clients outside the United Kingdom, subject to availability and any restrictions Studio Hallam may reasonably apply.
As the design services are delivered virtually, no customs duties, import charges or physical international shipping charges apply to the delivery of the service itself.
The client is responsible for ensuring that any products, materials or services they subsequently purchase or arrange in their own country are suitable and available there, and for any local taxes, duties, charges, regulations or requirements that may apply to those separate purchases or works.
Recommendations involving third-party products, retailers, suppliers or tradespeople are subject to their own availability, delivery areas, prices, terms and conditions.

Service Cancellations and Refunds

Cancellation, rescheduling and refund arrangements for Design Surgery, Colour Consultation and Full Room Design are set out in Studio Hallam’s Returns & Refunds Policy and the applicable service Terms and Conditions.