Terms & Conditions | Studio Hallam

TERMS & CONDITIONS

Studio Hallam – Terms and Conditions
Last updated: 19/08/2025

1. Introduction

These Terms and Conditions govern your use of the Studio Hallam website (“our website”) and the purchase of our products.
By accessing our website and/or placing an order, you agree to be bound by these Terms and Conditions in full.
If you do not accept them, you must not use our website.
Studio Hallam is a trading name of Craig van Aarde, operating as a sole trader in England and Wales.
Studio Hallam supplies original fabric designs to customers, which are then printed and fulfilled by a third-party print partner (“our printer”).
Studio Hallam is responsible for the pattern repeat and intellectual property of the design. Our printer is responsible for the printing, production, and quality control of the final fabric.

2. Licence to Use Website

You may view, download, and print pages from our website for personal and business purposes only.
You must not republish or redistribute content without permission, exploit materials for commercial purposes without a licence, or bypass security or access restrictions on our website.

3. Acceptable Use

You must not use our website in any way that causes damage or impairs performance, for unlawful, fraudulent, or harmful purposes, to upload or transmit malicious software, or for unsolicited marketing.
You must ensure all information provided is accurate and not misleading.

4. Registration and Accounts

You may create an account on our website. Accounts must be registered by individuals at least 18 years old.
You agree to keep your account details accurate and up to date.

5. Cancellation and Suspension of Accounts

We may suspend, cancel, or edit your account at our discretion.
You may cancel your account by contacting us directly.

6. Passwords

You must keep your password confidential.
You are responsible for all activities on your account arising from failure to keep your password secure.

7. Intellectual Property (Designs, Trademarks & Copyright)

All fabric patterns and designs displayed on our website are the intellectual property of Studio Hallam and are protected by copyright and trademark law.
You must not copy, reproduce, distribute, or otherwise exploit our designs without our express written consent.
By purchasing through Studio Hallam, you do not acquire ownership of the intellectual property in any design.
You are granted a non-exclusive licence to use the physical fabric purchased for lawful personal or business purposes only.

8. Prices

All prices are as shown on our website at the time of order.
Studio Hallam is not VAT registered. Prices are therefore not subject to VAT until such time as we exceed the VAT registration threshold.
Delivery charges will be notified before the contract of sale is complete.

9. Order Process

Orders are placed through our website by adding products to your basket and completing checkout.
Ensure that you have provided the correct delivery address. Studio Hallam accepts no responsibility arising from any loss due to you not providing the correct delivery address.
No contract exists until Studio Hallam confirms acceptance of your order.

10. Payments

Payment must be made at the time of order.
Payment methods are as set out on our website.

11. Deliveries

Fabrics are made-to-order and printed by our printer.
Delivery times are typically 10–14 days from order confirmation though is subject to production schedule and may vary in exceptional circumstances.

12. Order Cancellations

All fabrics supplied by Studio Hallam are printed individually to order in the design and quantity selected by the customer.
As such, each order is produced exclusively for that customer and cannot be resold.
Customers have a 24-hour grace period from the time of placing the order to cancel by written notice (email).
No costs will be incurred if cancellation is made within this period.
By placing an order, you expressly request that Studio Hallam begin production immediately after the 24-hour grace period.
You acknowledge that once production has begun, your statutory right to cancel under the Consumer Contracts Regulations 2013 will no longer apply.
Nothing in this clause affects your statutory rights to a refund or replacement where goods are faulty, damaged, or not as described under the Consumer Rights Act 2015.

13. Returns and Faulty Goods

Because all fabrics are printed individually to order, Studio Hallam does not accept returns for change of mind, dislike of design, or minor variations in colour or scale.
We strongly recommend ordering a sample before placing a full order, so that you can check colour accuracy, fabric feel and print scale in person.
Please note that colours may appear differently on screen compared with printed fabric due to digital display and printing processes.
Such differences are not considered a fault.
Studio Hallam will accept returns where goods are: (a) faulty, (b) damaged in transit, or (c) incorrectly supplied.
You must notify us of any issue under clause 13.2 within 30 days of delivery.
We may request reasonable evidence (including photographs) to assess any claim before a return is authorised.
Where a return is accepted, Studio Hallam will arrange the return in line with our printer’s processes.
Refunds or replacements will be issued within 14 days of our acceptance of the returned goods.
If a fault develops after the first 30 days but within 6 months of delivery, you may still be entitled to a repair, replacement, or partial refund under the Consumer Rights Act 2015,unless Studio Hallam can demonstrate that the issue was not present at the time of supply.
Nothing in this clause affects your statutory rights.

14. Unacceptable Behaviour

Aggressive, abusive, discriminatory, or unreasonable behaviour towards Studio Hallam or our printer’s staff will not be tolerated.
Studio Hallam reserves the right to restrict communication or service where such behaviour occurs.

15. Limited Warranties

We do not warrant that our website information is complete, accurate, or current, the website will always remain available, or the products will meet every customer’s expectations, beyond the quality standards applied by our printer.

16. Limitations and Exclusions of Liability

Nothing excludes liability for death, personal injury, fraud, or statutory rights.
Studio Hallam is not liable for: delays caused by our printer, indirect or consequential loss, business losses including profit, revenue, or goodwill.
Studio Hallam’s liability is limited strictly to the price paid for the product, except where statutory consumer rights apply.

17. Indemnity

You agree to indemnify Studio Hallam against any loss, liability, or expense arising from your breach of these terms.

18. Breach of Terms

Studio Hallam may suspend, cancel, or block access if these terms are breached.

19. Third Party Websites

Our website may link to third party sites. We are not responsible for their content.

20. Variations

We may revise these Terms from time to time. The version in force at the date of your order will apply to your contract.

21. Assignment

Studio Hallam may assign or subcontract its rights under these Terms. You may not assign your rights without prior consent.

22. Severability

If any provision is found unenforceable, the remaining provisions remain in force.

23. Third Party Rights

These Terms are for the benefit of Studio Hallam and the customer only and are not enforceable by third parties.

24. Entire Agreement

These Terms constitute the entire agreement between you and Studio Hallam.

25. Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.