Terms & Conditions | Studio Hallam

Studio Hallam – Terms and Conditions

Last updated: 18/06/2026

1. Introduction

These Terms and Conditions govern your use of the Studio Hallam website (“our website”) and the purchase of our products.
By accessing our website and/or placing an order, you agree to be bound by these Terms and Conditions in full.
If you do not accept them, you must not use our website.
Studio Hallam is a trading name of Craig van Aarde, operating as a sole trader in England and Wales.
Studio Hallam supplies original fabric designs to customers, which are then printed and fulfilled by a third-party print partner (“our printer”). Studio Hallam may also supply made-to-order lampshades, which are manufactured and fulfilled by our lampshade manufacturing partner.
Studio Hallam is responsible for the pattern repeat and intellectual property of the design. Our printer is responsible for the printing, production, and quality control of the final fabric. For made-to-order lampshades, our lampshade manufacturing partner is responsible for manufacture, fabrication, and quality control of the finished lampshade.

2. Licence to Use Website

You may view, download, and print pages from our website for personal and business purposes only.
You must not republish or redistribute content without permission, exploit materials for commercial purposes without a licence, or bypass security or access restrictions on our website.

3. Acceptable Use

You must not use our website in any way that causes damage or impairs performance, for unlawful, fraudulent, or harmful purposes, to upload or transmit malicious software, or for unsolicited marketing.
You must ensure all information provided is accurate and not misleading.

4. Registration and Accounts

You may create an account on our website. Accounts must be registered by individuals at least 18 years old.
You agree to keep your account details accurate and up to date.

5. Cancellation and Suspension of Accounts

We may suspend, cancel, or edit your account at our discretion.
You may cancel your account by contacting us directly.

6. Passwords

You must keep your password confidential.
You are responsible for all activities on your account arising from failure to keep your password secure.

7. Intellectual Property (Designs, Trademarks & Copyright)

All fabric patterns and designs displayed on our website are the intellectual property of Studio Hallam and are protected by copyright and trademark law.
You must not copy, reproduce, distribute, or otherwise exploit our designs without our express written consent.
By purchasing through Studio Hallam, you do not acquire ownership of the intellectual property in any design.
You are granted a non-exclusive licence to use the physical fabric purchased for lawful personal or business purposes only.

8. Prices

All prices are as shown on our website at the time of order. Lampshades may be shown on our website with prices, but any lampshade prices shown exclude delivery and are subject to Studio Hallam providing a final cost inclusive of delivery based on the delivery destination.
Studio Hallam is not VAT registered. Prices are therefore not subject to VAT until such time as we exceed the VAT registration threshold.
Delivery charges will be notified before the contract of sale is complete. For lampshades, Studio Hallam will provide the final cost inclusive of delivery based on the delivery destination before the order is accepted.

9. Order Process

Orders for products available through website checkout are placed through our website by adding products to your basket and completing checkout. Lampshades cannot be ordered through the website checkout. To place a lampshade order, or to request a final quote or order confirmation for a lampshade, you must email Studio Hallam.
Ensure that you have provided the correct delivery address and, for made-to-order lampshades, the correct size, fitting, fabric or colour, quantity, dimensions, measurements, and any other custom specification or requirement. For made-to-order lampshades, you must check and confirm the order details and any specification approval requested by Studio Hallam before your order is accepted or production, procurement, cutting, manufacture, or fabrication proceeds. Studio Hallam accepts no responsibility arising from any loss due to you not providing the correct delivery address or accurate order information.
No contract exists until Studio Hallam confirms acceptance of your order.

10. Payments

Payment must be made at the time of order or, for lampshades, in accordance with the final quote or order confirmation provided by Studio Hallam.
Payment methods are as set out on our website or, for lampshade orders, as confirmed by Studio Hallam in writing.

11. Deliveries

Fabrics are made-to-order and printed by our printer. Lampshades are made-to-order and manufactured by our lampshade manufacturing partner.
Delivery times for fabrics and made-to-order lampshades are estimates only and are not guaranteed. Fabrics are typically estimated at 10–14 days from order confirmation, subject to production schedules and other circumstances. Made-to-order lampshades will be posted or delivered only. If you fail to accept delivery, provide necessary delivery information, or rearrange delivery within a reasonable period after Studio Hallam or a delivery partner contacts you, Studio Hallam may charge you, or deduct from any refund due, any reasonable storage, handling, redelivery, courier, or related costs incurred as a result.

12. Order Cancellations

All fabrics supplied by Studio Hallam are printed individually to order in the design and quantity selected by the customer. Made-to-order lampshades are manufactured individually to the size, fitting, fabric or colour, quantity, dimensions, measurements, and any other custom specification or requirement selected or approved by the customer.
As such, each fabric or made-to-order lampshade order is produced exclusively for that customer and cannot be resold.
For fabric orders, customers have a 24-hour grace period from the time of placing the order to cancel by written notice (email), unless production, procurement, cutting, manufacture, or fabrication has already commenced. For made-to-order lampshade orders, customers have a 24-hour grace period from Studio Hallam’s receipt of payment for the lampshade to cancel or request amendments by written notice (email), unless production, procurement, cutting, manufacture, or fabrication has already commenced.
No costs will be incurred if cancellation is made, or for made-to-order lampshades an amendment is requested, within the applicable 24-hour grace period and before any production, procurement, cutting, manufacture, or fabrication has commenced.
By placing an order, you expressly request that Studio Hallam, our printer, and/or our lampshade manufacturing partner begin production, procurement, cutting, manufacture, or fabrication immediately after the applicable 24-hour grace period.
You acknowledge that once production, procurement, cutting, manufacture, or fabrication has begun, your statutory right to cancel under the Consumer Contracts Regulations 2013 will no longer apply to bespoke or made-to-order goods made to your specifications, except where your statutory rights require otherwise.
Nothing in this clause affects your statutory rights to a refund or replacement where goods are faulty, damaged, or not as described under the Consumer Rights Act 2015.

13. Returns and Faulty Goods

Because all fabrics are printed individually to order and all made-to-order lampshades are manufactured individually to order, Studio Hallam does not accept returns for change of mind, dislike of design, fabric selection, colour, size, quantity, fitting, or minor variations in colour, texture, pattern, finish, scale, or dimensions.
We strongly recommend ordering a fabric sample before placing a full fabric order, so that you can check colour accuracy, fabric feel and print scale in person. Samples are not available for lampshades; for made-to-order lampshades, please check the product images, descriptions, size, fitting, fabric or colour, quantity, dimensions, measurements, delivery details and any other custom specification or requirement carefully before ordering or approving the order.
Please note that colours may appear differently on screen compared with printed fabric or finished lampshades due to digital display, printing, fabric, lining, frame, and manufacturing processes.
Reasonable variations in colour, texture, pattern placement, finish, scale, and dimensions are not considered a fault.
Studio Hallam will accept returns where goods are: (a) faulty, (b) damaged in transit, (c) incorrectly supplied, (d) materially not as described, or (e) required to be accepted under your statutory rights.
You must inspect goods, and in particular lampshades, promptly on delivery and notify us of any visible damage, shortages, delivery discrepancies, or other issue under clause 13.2 as soon as reasonably possible, within 48 hours of delivery where the issue is apparent on delivery, so that Studio Hallam can raise the issue promptly with the relevant delivery or manufacturing partner. This 48-hour timeframe does not affect your statutory rights, and in any event you should notify us within 30 days of delivery where goods are faulty, damaged in transit, incorrectly supplied, or materially not as described. We may request reasonable evidence (including photographs) to assess any claim before a return is authorised.
Where a return is accepted, Studio Hallam will arrange the return in line with the relevant delivery or manufacturing partner’s processes, as applicable.
Where a valid claim is accepted, Studio Hallam may arrange repair, replacement, or refund, as appropriate. Refunds or replacements will be issued within 14 days of our acceptance of the returned goods or claim, where applicable.
If a fault develops after the first 30 days but within 6 months of delivery, you may still be entitled to a repair, replacement, or partial refund under the Consumer Rights Act 2015, unless Studio Hallam can demonstrate that the issue was not present at the time of supply.
Nothing in this clause affects your statutory rights.
For made-to-order lampshades, where drawings, specifications, fabric or colour approvals, cutting details, or production details are submitted to you for approval, manufacture will proceed based on the approved information. You are responsible for checking and confirming the size, fitting, fabric or colour, quantity, dimensions, measurements, and any other custom specification or requirement before approval, and for any errors not identified before approval. Subject to the 24-hour lampshade grace period in Order Cancellations, changes requested after approval may delay delivery, result in additional charges, or require a new production schedule.

14. Unacceptable Behaviour

Aggressive, abusive, discriminatory, or unreasonable behaviour towards Studio Hallam, our printer’s staff, or our lampshade manufacturing partner’s staff will not be tolerated.
Studio Hallam reserves the right to restrict communication or service where such behaviour occurs.

15. Limited Warranties

We do not warrant that our website information is complete, accurate, or current, the website will always remain available, or the products will meet every customer’s expectation, beyond the quality standards applied by our printer or our lampshade manufacturing partner. Normal wear and tear, misuse, improper installation, handling, storage, cleaning or maintenance, accidental damage, unauthorised alterations, and reasonable variations inherent in fabrics, colours, textures, patterns, finishes, or dimensions are not manufacturing faults.

16. Limitations and Exclusions of Liability

Nothing excludes liability for death, personal injury, fraud, or statutory rights.
Studio Hallam is not liable for: delays caused by our printer, our lampshade manufacturing partner, third-party carriers, supply chain issues, or other circumstances outside our reasonable control, indirect or consequential loss, business losses including profit, revenue, or goodwill.

Studio Hallam’s liability is limited strictly to the price paid for the product, except where statutory consumer rights apply.

17. Indemnity

You agree to indemnify Studio Hallam against any loss, liability, or expense arising from your breach of these terms.

18. Breach of Terms

Studio Hallam may suspend, cancel, or block access if these terms are breached.

19. Third Party Websites

Our website may link to third party sites. We are not responsible for their content.

20. Variations

We may revise these Terms from time to time. The version in force at the date of your order will apply to your contract.

21. Assignment

Studio Hallam may assign or subcontract its rights under these Terms. You may not assign your rights without prior consent.

22. Severability

If any provision is found unenforceable, the remaining provisions remain in force.

23. Third Party Rights

These Terms are for the benefit of Studio Hallam and the customer only and are not enforceable by third parties.

24. Entire Agreement

These Terms constitute the entire agreement between you and Studio Hallam.

25. Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

ADDITIONAL TERMS AND CONDITIONS FOR INTERIOR DESIGN SERVICES

The following service-specific Terms and Conditions are additional to the original Studio Hallam Terms and Conditions dated 18/06/2026 above. They apply only where the relevant interior design service is booked. They do not amend, replace or vary the original product terms relating to fabrics or made-to-order lampshades.

Design Surgery - Service Terms and Conditions

Last updated: 14/08/2026

1. Scope of the Service

The Design Surgery is a one-to-one virtual interior design advice service provided by video-call platform specified by Studio Hallam
Sessions are offered for the duration selected at the time of booking. The purpose of the Design Surgery is to provide focused professional advice on the interior design question, room or topic identified by the client.
The Design Surgery is intended for questions that can reasonably be addressed within the booked session. It is not a substitute for Studio Hallam's more comprehensive Colour Consultation or Full Room Design services.
Studio Hallam may, before confirming a booking, advise that a client's requirements would be better suited to another Studio Hallam service.

2. Information Provided by the Client

The client must provide accurate and sufficiently detailed information about the matter on which advice is requested, together with any relevant photographs, measurements, plans, links, inspiration images or other information requested by Studio Hallam.
Advice will be based on the information available to Studio Hallam at the time of the consultation. Studio Hallam is not responsible for inaccuracies in its recommendations resulting from incomplete, inaccurate or misleading information supplied by the client.
Unless expressly agreed otherwise in writing, Studio Hallam does not visit or survey the client's property as part of a Design Surgery and does not independently verify measurements, dimensions, construction details, existing finishes, lighting conditions or other information supplied by the client.

3. The Consultation

At the beginning of the session, Studio Hallam will confirm the principal question or topic the client wishes to address.
Studio Hallam will use reasonable care and skill in providing interior design advice and recommendations during the booked session.
Recommendations may include, where appropriate, specific paint colours, fabrics, products, retailers, finishes, layouts, decorative treatments or other interior design suggestions.
The amount that can reasonably be covered will depend upon the complexity of the client's question and the duration of the session. Studio Hallam does not guarantee that every question or issue raised by the client can be addressed within the booked time.
Where the client's requirements become substantially broader than the scope of the Design Surgery, Studio Hallam may recommend a Colour Consultation, Full Room Design or other appropriate service.

4. Follow-Up Summary

A brief follow-up email is included as part of the Design Surgery and will normally be sent within 24 hours following the consultation.
The follow-up email will summarise the principal advice given during the session and will normally contain three to five key recommendations, including specific names, colours, products or links where relevant.
The follow-up email is a summary of the consultation. It is not a comprehensive interior design specification, technical drawing, shopping list, procurement service, project plan or full design report unless Studio Hallam expressly agrees otherwise in writing.
The Design Surgery does not include ongoing advice, revisions, additional research, sourcing, correspondence or further consultation after the follow-up email unless separately agreed and, where applicable, separately charged.

5. Recommendations and Client Decisions

All recommendations made during or following a Design Surgery constitute professional interior design advice based on the information available to Studio Hallam at the time.
The client remains responsible for deciding whether to act upon any recommendation and for checking that any product, material, colour, finish, fitting, furniture item or other recommendation is suitable for the client's property, intended use, dimensions, budget and personal requirements before purchasing or installing it.
Where Studio Hallam recommends a third-party product, retailer, supplier, tradesperson, manufacturer or service provider, the recommendation does not constitute a guarantee of that third party's availability, pricing, performance, workmanship, delivery, stock or continued suitability.
Unless Studio Hallam expressly agrees otherwise in writing, any contract for goods or services purchased by the client from a third party is between the client and that third party.

6. Colours, Materials and Products

Colours, fabrics, finishes, textures and other materials may appear differently on screens, in photographs, under different lighting conditions and when viewed in person.
Where practical, clients are encouraged to obtain appropriate samples, swatches or test pots and assess them in the relevant room and lighting conditions before making a final purchase or committing to installation.
Product prices, specifications, stock, colours, ranges and availability may change after the consultation. Studio Hallam cannot guarantee the continued availability or price of any third-party product recommended.

7. Technical and Specialist Matters

The Design Surgery provides interior design advice and does not constitute architectural, structural, electrical, plumbing, engineering, building-control, surveying, legal or other specialist professional advice.
Where a recommendation affects the structure, safety, electrical installation, plumbing, building regulations, planning requirements, fire safety or another specialist matter, the client is responsible for obtaining appropriate advice and carrying out the work through suitably qualified professionals.
Studio Hallam is not responsible for the workmanship, acts, omissions or advice of contractors, installers, tradespeople, retailers, manufacturers or other third parties engaged by the client.

8. Bookings, Cancellation and Rescheduling

Full payment is required at the time of booking to secure the client's Design Surgery appointment.
Weekend appointments may be available at Studio Hallam's discretion and by prior arrangement only. Weekend appointments cannot be booked through the online booking system and must be arranged directly with Studio Hallam.
Where a weekend appointment is agreed, a weekend supplement will apply. The applicable supplement and total price will be confirmed to the client before payment is requested.
Weekend appointments will be invoiced separately and must be paid in full by bank transfer. The applicable Terms and Conditions will be provided to the client with the invoice. By paying the invoice, the client confirms that they have received, read and agree to be bound by those Terms and Conditions. The appointment will be confirmed once payment has been received.
Where the Design Surgery is booked online or otherwise at a distance, the client may have a statutory 14-day right to cancel the contract.
Where the client asks Studio Hallam to begin providing the service during this cancellation period, the client expressly requests that performance of the service begins before the statutory cancellation period has expired.
The Design Surgery is a service comprising more than the consultation itself. It includes the pre-consultation stage, Studio Hallam's review and preparation, the booked consultation and the follow-up summary. The service will therefore be considered to have commenced when Studio Hallam begins providing the pre-consultation element of the service.
If the client exercises a statutory right to cancel after Studio Hallam has begun providing the service at the client's express request, Studio Hallam may deduct or charge an amount proportionate to the services already supplied up to the time the client communicates their cancellation, where permitted by law.
Once the service has been fully performed, the client's statutory right to cancel will end where the client has expressly requested early performance and acknowledged that the right to cancel will be lost once the service has been fully performed.
In addition to the client's statutory cancellation rights, Studio Hallam permits one rescheduling of the Design Surgery appointment, provided that at least 48 hours' notice is given before the scheduled appointment. The rearranged appointment will be subject to Studio Hallam's availability.
A request to reschedule made less than 48 hours before the scheduled appointment will normally be treated as a late cancellation. Failure to attend the appointment, or failure to be available within a reasonable period after the scheduled start time, will normally be treated as a no-show.
Where a client cancels outside their statutory cancellation rights, including a late cancellation or no-show, Studio Hallam reserves the right to retain from sums paid an amount reflecting the services already provided and any reasonable loss directly resulting from the cancellation, including the reserved appointment time where Studio Hallam is unable reasonably to reallocate it. Any amount retained will be proportionate and will not exceed the amount Studio Hallam is legally entitled to retain.
Studio Hallam may, at its discretion, permit an additional rescheduling or waive a cancellation charge in exceptional circumstances. Doing so on one occasion does not oblige Studio Hallam to do so on another.
If Studio Hallam has to cancel or reschedule the appointment, the client will be offered a suitable alternative appointment. If a suitable alternative cannot be agreed, Studio Hallam will refund any amount paid for services which have not been provided.
Nothing in this cancellation and rescheduling policy affects the client's statutory rights.

9. Intellectual Property

Any written material, recommendations, notes, documents, concepts or other original material supplied by Studio Hallam in connection with the Design Surgery remain the intellectual property of Studio Hallam unless otherwise agreed in writing.
The client may use material supplied as part of the Design Surgery for the client's own project and may share it with contractors, tradespeople or suppliers where reasonably necessary to implement Studio Hallam's recommendations.
The client must not reproduce, publish, sell, license, distribute or commercially exploit Studio Hallam's material for any unrelated project or purpose without prior written consent.

10. Limitations

Interior design necessarily involves matters of professional judgement and personal preference. Studio Hallam will use reasonable care and skill in providing the service but cannot guarantee that a particular recommendation will meet every subjective preference or produce a particular aesthetic or commercial outcome.
Studio Hallam is not responsible for loss arising from the client's failure to provide accurate information, failure to follow relevant recommendations or instructions, unauthorised alteration of Studio Hallam's recommendations, or the acts or omissions of third parties.
Nothing in these Design Surgery terms excludes or limits any liability which cannot lawfully be excluded or limited or affects the client's statutory rights.

Colour Consultation - Service Terms and Conditions

Last updated: 14/08/2026

1. Scope of the Service

The Colour Consultation is a virtual interior colour design service provided by Studio Hallam.
The service is intended to help the client make informed and confident decisions about the use of colour
within the room or space agreed as part of the booking.
Advice may include wall paint colours, finishes and undertones, complementary fabrics, flooring or décor,
lighting and spatial considerations, and the effect of colour on the mood and function of the space.
The Colour Consultation applies only to the room, space and requirements agreed with Studio Hallam.
Advice relating to additional rooms or substantially different requirements is outside the scope of the
service unless separately agreed and, where applicable, separately charged.

2. What the Service Includes

Unless otherwise agreed in writing, the Colour Consultation includes a pre-consultation questionnaire and review of the information, photographs, videos and other material supplied by the client.
It includes Studio Hallam's pre-consultation research and preparation and the preparation of two to three initial colour directions or mood-board concepts.
It includes one 60-minute virtual consultation and discussion and refinement of the proposed colour directions during the consultation.
It includes a personalised Colour Consultation Report of approximately 1–3 pages.
The report will normally include the agreed key palette, relevant paint brands and colour codes, palette visuals, application or placement notes, visual inspiration where appropriate, and suggested next steps.
The completed Colour Consultation Report will normally be provided electronically within 3 business days following the consultation.

3. Information Provided by the Client

The client must complete the pre-consultation questionnaire and provide any photographs, videos, measurements, plans, inspiration images or other information reasonably requested by Studio Hallam within sufficient time for Studio Hallam to prepare for the consultation.
Photographs and videos should, wherever reasonably possible, show the relevant space clearly and in natural daylight.
The client is responsible for ensuring that all information, photographs, measurements and other material supplied to Studio Hallam are accurate and reasonably representative of the space.
Studio Hallam's recommendations will be based upon the information available at the time the service is provided.
Studio Hallam is not responsible for inaccuracies or unsuitable recommendations resulting from incomplete, inaccurate, misleading or unrepresentative information supplied by the client.
As the Colour Consultation is provided virtually, Studio Hallam does not visit or independently survey the property and cannot independently verify lighting conditions, dimensions, orientation, existing colours, materials, finishes or other physical characteristics of the space.

4. Pre-Consultation Preparation

The Colour Consultation is a multi-stage professional design service and does not consist solely of the 60 minute consultation.
Studio Hallam's work begins during the pre-consultation stage and may include reviewing the client's questionnaire, photographs, videos and other information; assessing lighting and existing fixed elements; researching appropriate colour options; and preparing initial colour directions, palettes or mood-board material.
This preparatory work forms an integral part of the Colour Consultation service.

5. The Virtual Consultation

The consultation will take place virtually using the video-call platform specified by Studio Hallam.
At the beginning of the consultation, Studio Hallam will review the client's objectives and relevant information about the space.
Studio Hallam will then discuss the proposed colour directions with the client and, where reasonably possible within the consultation, refine these towards final recommendations.
The amount that can reasonably be considered during the consultation will depend upon the complexity and scope of the client's requirements.
The client is responsible for joining the consultation at the agreed time and ensuring that they have a suitable internet connection, compatible device and appropriate access to the video-call platform.
If the client joins late, the consultation will normally still finish at the originally scheduled time.

6. Colour Consultation Report

Following the consultation, Studio Hallam will prepare a personalised Colour Consultation Report based on the information supplied by the client and the matters discussed during the consultation.
The report will normally be approximately 1–3 pages and may include paint brands and colour codes, palette visuals, application or placement notes, visual inspiration and suggested next steps.
Studio Hallam will normally provide the report electronically within 3 business days following the consultation.
The Colour Consultation Report is an interior colour design document. It is not an architectural or technical specification, construction drawing, decorating specification, bill of quantities, procurement service or project-management document.
Unless otherwise agreed in writing, the service ends upon delivery of the completed Colour Consultation Report and does not include ongoing consultation, additional design work, sourcing, procurement, revisions or further correspondence beyond reasonable clarification of the recommendations contained in the report.

7. Colour Accuracy and Samples

Colour is affected by natural and artificial light, orientation, surrounding colours, surface texture, paint finish, application method and other characteristics of the individual space.
Colours may also appear materially different when viewed on different screens, devices, photographs or digital documents.
Digital palettes, mood boards, photographs and the Colour Consultation Report are therefore visual guides and must not be relied upon as exact representations of the finished physical colour.
Before purchasing significant quantities of paint, fabric, flooring or other materials, the client should obtain appropriate physical samples, swatches or test pots and assess them in the intended space and under different lighting conditions.
Where paint is recommended, the client is responsible for checking the manufacturer's current colour reference, product specification, finish and suitability before purchase and application.

8. Recommendations and Client Decisions

Studio Hallam will use reasonable care and skill when preparing and providing its colour recommendations.
Interior colour design necessarily involves professional judgement and matters of personal preference. Studio Hallam cannot guarantee that every recommendation will meet every subjective preference or produce a particular aesthetic effect.
The client remains responsible for deciding whether to implement Studio Hallam's recommendations.
The client is responsible for checking that any recommended paint, fabric, flooring, finish, decorative item or other product is suitable for the relevant surface, property, intended use, budget and individual requirements before purchasing or installing it.
Product ranges, colour formulations, specifications, prices and availability may change. Studio Hallam cannot guarantee the continued availability, price or specification of any third-party product following the consultation.

9. Third-Party Products, Suppliers and Tradespeople

Studio Hallam may recommend particular products, manufacturers, retailers, suppliers or tradespeople where appropriate.
Such a recommendation is made as part of Studio Hallam's professional design advice and does not constitute a guarantee of a third party's product, service, availability, price, delivery, workmanship or performance.
Unless expressly agreed otherwise in writing, Studio Hallam does not purchase products on the client's behalf as part of the Colour Consultation.
Any contract entered into by the client with a retailer, manufacturer, supplier, decorator, contractor or other third party is between the client and that third party.
Studio Hallam is not responsible for the acts, omissions, workmanship, delays or failures of third parties engaged by the client.

10. Technical and Specialist Matters

The Colour Consultation provides interior colour and design advice. It does not constitute architectural, structural, electrical, lighting-design, engineering, surveying, building-control, fire-safety, legal or other specialist professional advice.
The client is responsible for obtaining appropriate specialist advice where a recommendation may affect safety, structure, electrical installations, building regulations, planning requirements or another specialist matter.
Professional decorators, installers and other relevant tradespeople remain responsible for assessing surfaces, preparation requirements, application methods and the technical suitability of products they use or install.

11. Bookings, Cancellation and Rescheduling

Full payment is required at the time of booking to secure the client's Colour Consultation.
Weekend appointments may be available at Studio Hallam's discretion and by prior arrangement only. Weekend appointments cannot be booked through the online booking system and must be arranged directly with Studio Hallam.
Where a weekend appointment is agreed, a weekend supplement will apply. The applicable supplement and total price will be confirmed to the client before payment is requested.
Weekend appointments will be invoiced separately and must be paid in full by bank transfer. The applicable Terms and Conditions will be provided to the client with the invoice. By paying the invoice, the client confirms that they have received, read and agree to be bound by those Terms and Conditions. The appointment will be confirmed once payment has been received.
Where the Colour Consultation is booked online or otherwise at a distance, the client may have a statutory 14-day right to cancel the contract.
Where the client expressly requests that Studio Hallam begins providing the Colour Consultation during the statutory cancellation period, the client requests that performance of the service begins before that cancellation period has expired.
The Colour Consultation is a multi-stage service comprising pre-consultation preparation, development of initial colour directions, the virtual consultation and preparation and delivery of the final Colour Consultation Report. The service will therefore be considered to have commenced when Studio Hallam begins providing the pre-consultation element of the service.
If the client exercises a statutory right to cancel after Studio Hallam has begun providing the service at the client's express request, Studio Hallam may deduct or charge an amount proportionate to the services already supplied up to the time the client communicates their cancellation, where permitted by law.
Once the Colour Consultation service has been fully performed, the client's statutory right to cancel will end where the client has expressly requested early performance and acknowledged that the right to cancel will be lost once the service has been fully performed.
In addition to the client's statutory cancellation rights, Studio Hallam permits one rescheduling of the virtual consultation, provided that at least 48 hours' notice is given before the scheduled appointment. The rearranged appointment will be subject to Studio Hallam's availability.
A request to reschedule made less than 48 hours before the scheduled consultation will normally be treated as a late cancellation.
Failure to attend the consultation, or failure to be available within a reasonable period after the scheduled start time, will normally be treated as a no-show.
Where a client cancels outside their statutory cancellation rights, including a late cancellation or no-show, Studio Hallam reserves the right to retain from sums paid an amount reflecting the services already provided and any reasonable loss directly resulting from the cancellation, including the reserved consultation time where Studio Hallam is unable reasonably to reallocate it. Any amount retained will be proportionate and will not exceed the amount Studio Hallam is legally entitled to retain.
Studio Hallam may, at its discretion, permit an additional rescheduling or waive a cancellation charge in exceptional circumstances. Doing so on one occasion does not oblige Studio Hallam to do so on another.
If Studio Hallam has to cancel or reschedule the consultation, the client will be offered a suitable alternative appointment. If a suitable alternative cannot be agreed, Studio Hallam will refund any amount paid for services which have not been provided.
Nothing in this cancellation and rescheduling policy affects the client's statutory rights.

12. Delays Caused by the Client

Studio Hallam's ability to prepare for and deliver the Colour Consultation depends upon the client providing the required information and material in sufficient time.
If the client fails to return the questionnaire or provide requested photographs, videos or other necessary information in sufficient time, Studio Hallam may need to reschedule the consultation.
Any such rescheduling will be subject to Studio Hallam's availability and may count as the client's permitted rescheduling where the delay results from the client's failure to provide the required information.
Studio Hallam is not responsible for delays to the service or report caused by incomplete or late information from the client.

13. Intellectual Property

Mood boards, palettes, reports, written recommendations, concepts, layouts, documents and other original material created by Studio Hallam as part of the Colour Consultation remain the intellectual property of Studio Hallam unless otherwise agreed in writing.

Once the applicable fee has been paid, the client is granted a non-exclusive licence to use the final material supplied by Studio Hallam for the client's own project.

The client may share the relevant material with decorators, contractors, tradespeople and suppliers where reasonably necessary to implement Studio Hallam's recommendations.

The client must not reproduce, publish, sell, license, distribute, adapt for another project or otherwise commercially exploit Studio Hallam's material without prior written consent.

14. Photographs, Confidentiality and Marketing

Information and photographs supplied by the client will be used by Studio Hallam for the purpose of providing and administering the Colour Consultation.
Studio Hallam may retain appropriate records of the consultation and final report for its business records.
Studio Hallam will not publish or use identifiable photographs or other client material for marketing or social-media purposes without the client's permission.

15. Limitations

Studio Hallam will provide the Colour Consultation with reasonable care and skill.
Studio Hallam cannot guarantee the precise appearance of a colour after application because its appearance may be affected by lighting, orientation, existing surfaces, preparation, application, surrounding colours, materials and other circumstances outside Studio Hallam's control.
Studio Hallam is not responsible for loss arising from inaccurate or incomplete information supplied by the client, the client's failure to test recommended colours or materials where appropriate, unauthorised alterations to Studio Hallam's recommendations, improper preparation or application, or the acts or omissions of third parties.
Nothing in these Colour Consultation terms excludes or limits liability which cannot lawfully be excluded or limited or affects the client's statutory rights.

Full Room Design - Service Terms and Conditions

Last updated: 14/08/2026

1. Scope of the Service

The Full Room Design service is a virtual interior design service provided by Studio Hallam for the room or space agreed at the time of booking.
Its purpose is to transform the client's ideas, preferences and requirements into a cohesive and actionable design direction which the client can implement. The service provides design direction and recommendations; it does not include implementation or project management unless Studio Hallam expressly agrees otherwise in writing.
The service is provided through two 45-minute online consultations together with Studio Hallam's preparatory, design-development and final-delivery work.

2. What the Service Includes

Unless otherwise agreed in writing, Full Room Design includes: a client questionnaire and review of information and inspiration supplied by the client; two 45-minute virtual consultations; Studio Hallam's research and design-development work; a bespoke digital mood board; a written style guide; a curated shopping/source list; spatial planning in the form of a furniture plan; and a final digital Full Room Design Pack.
The precise content of the design recommendations will depend upon the individual room and the client's requirements.

3. Client Questionnaire and Information

The client must complete and return Studio Hallam's questionnaire and provide all information reasonably requested for the project.
This may include photographs, inspiration images, measurements, information concerning existing furniture or items to be retained, colour and material preferences, lifestyle and functional requirements, storage requirements and the client's approximate budget.
The client is responsible for ensuring that all measurements, photographs, plans and other information supplied to Studio Hallam are accurate.
Studio Hallam's recommendations will be based upon the information supplied by the client. Studio Hallam is not responsible for errors or unsuitable recommendations resulting from incomplete, inaccurate or misleading information supplied by the client.
As Full Room Design is a virtual service, Studio Hallam does not visit or independently survey the client's property as part of this service.

4. Information Required Before the First Consultation

The client must return the completed questionnaire and requested supporting information sufficiently in advance of the first consultation.
Studio Hallam requires the questionnaire to be returned at least two days before the first consultation.
If the required information is not received in sufficient time, Studio Hallam may be unable to undertake the necessary preparation and may reschedule the consultation.
Where rescheduling becomes necessary because the client has failed to provide the required information on time, this may count as the client's permitted rescheduling under these Terms.

5. Pre-Consultation Work

Full Room Design is a multi-stage professional design service and does not begin with the first video consultation.
Before the first consultation, Studio Hallam may review the client's questionnaire, identify recurring themes and requirements, review inspiration and gather preliminary imagery, material references and swatches in preparation for the consultation.
This preparatory work forms part of the Full Room Design service.

6. First Consultation - Exploration

The first 45-minute virtual consultation focuses on understanding the client's requirements and establishing the design direction for the room.
This may include discussion of the client's lifestyle, practical requirements, preferred atmosphere, design preferences, colour, pattern, materials, existing items and the degree of change the client wishes to make.
Studio Hallam will use the consultation to establish the emotional and functional direction which will guide the subsequent design work.

7. Design Development Between Consultations

Following the first consultation, Studio Hallam will undertake the principal design-development and curation stage of the Full Room Design service.
This includes developing the mood board and style direction and curating appropriate source recommendations.
Studio Hallam will normally develop the mood board and mini style guide and curate approximately 6–10 source items.
This work forms a substantive part of the paid Full Room Design service.

8. Second Consultation - Presentation and Refinement

The second 45-minute virtual consultation is used to present the proposed design direction to the client.
Studio Hallam will recap the agreed objectives, present the developed design direction, invite the client's feedback, discuss appropriate refinements and confirm the next steps and anticipated delivery.
The second consultation is intended to refine and confirm the design direction rather than commence an entirely new or materially different design brief.
If the client substantially changes the agreed brief, room, requirements or design direction after Studio Hallam has begun its design work, additional work may fall outside the scope of the original service and would need to be separately agreed.

9. Full Room Design Pack - Delivery

Following the second consultation and completion of the agreed design work, Studio Hallam will provide the client's final Full Room Design Pack electronically.
The completed Full Room Design Pack will normally be delivered within 5–7 business days following the second consultation, provided that Studio Hallam has received all information, feedback and approvals reasonably required from the client.
The Full Room Design Pack may include, as applicable to the project: a design-direction summary; bespoke mood board; colour palette; textures and material recommendations; written style guidance; curated source or shopping recommendations; spatial planning/furniture plan; and implementation or styling notes.
The precise content will depend upon the agreed project and Studio Hallam's professional judgement.
If the client delays in providing information, feedback or approvals required to complete the design, the delivery period will be extended accordingly.

10. Spatial Planning and Measurements

Where included in the Full Room Design service, Studio Hallam will provide spatial planning in the form of a furniture plan showing the recommended positioning and arrangement of furniture and other relevant items within the room.
The furniture plan is provided as interior design and spatial-planning guidance. It is not an architectural drawing, construction drawing, measured survey or technical specification.
The plan will be based upon the measurements and information supplied by the client. The client is responsible for ensuring that measurements supplied to Studio Hallam are accurate and for checking all dimensions before purchasing furniture or commencing installation.
The client must also ensure that proposed furniture and other items can be delivered into the property and through relevant entrances, doors, corridors, staircases and other access points.

11. Products and Source Recommendations

Studio Hallam may recommend particular furniture, lighting, fabrics, paints, finishes, accessories, retailers, manufacturers or suppliers.
Unless expressly agreed otherwise in writing, Full Room Design provides recommendations and sourcing information only. It does not include procurement or purchasing products on the client's behalf.
Product prices, specifications, colours, stock and availability may change.
The client is responsible for checking the current price, dimensions, specification, suitability, availability, delivery terms and return policy before purchasing any recommended item.
Any contract for goods or services purchased from a third party is between the client and that third party.

12. Colours, Fabrics and Materials

Colours, fabrics, finishes and materials may appear differently on screens, in photographs and under different lighting conditions.
Digital mood boards, palettes and other visual representations are therefore design guides and should not be regarded as exact representations of physical colours or materials.
Where appropriate, clients should obtain physical samples, swatches or paint test pots and assess them in the intended room before committing to purchase or installation.
Studio Hallam is not responsible for differences arising from screen displays, lighting conditions, manufacturing variations or the physical characteristics of materials.

13. Client Decisions and Implementation

Studio Hallam will use reasonable care and skill in preparing the Full Room Design.
Interior design necessarily involves professional judgement and matters of personal preference. Studio Hallam cannot guarantee that every recommendation will meet every subjective preference.
The client remains responsible for deciding whether and how to implement Studio Hallam's recommendations.
Unless separately agreed in writing, Full Room Design does not include procurement, ordering, contractor management, installation supervision or project management.

14. Contractors, Tradespeople and Third Parties

Studio Hallam may identify or recommend third-party suppliers, retailers, manufacturers, contractors or tradespeople where appropriate.
Any recommendation does not constitute a guarantee of that third party's availability, pricing, workmanship, performance or service.
The client is responsible for appointing and contracting directly with third parties.
Studio Hallam is not responsible for the acts, omissions, delays, workmanship or failures of third parties appointed by the client.

15. Technical and Specialist Matters

Full Room Design provides interior design advice and design direction.
It does not constitute architectural, structural, electrical, plumbing, engineering, surveying, building-control, planning, fire-safety or other specialist professional advice.
Where implementation of a recommendation affects structure, electrical installations, plumbing, building regulations, planning, fire safety or another specialist matter, the client must obtain appropriate professional advice and use suitably qualified contractors.

16. Bookings, Cancellation and Rescheduling

Full payment is required at the time of booking unless Studio Hallam expressly agrees otherwise in writing.
Weekend consultations may be available at Studio Hallam's discretion and by prior arrangement only. Weekend consultations cannot be booked through the online booking system and must be arranged directly with Studio Hallam.
Where one or both consultations are agreed to take place at a weekend, a weekend supplement will apply to each consultation taking place at the weekend. The applicable supplement and total price will be confirmed to the client before payment is requested.
Where Full Room Design includes one or more weekend consultations, the service will be invoiced separately and must be paid in full by bank transfer. The applicable Terms and Conditions will be provided to the client with the invoice. By paying the invoice, the client confirms that they have received, read and agree to be bound by those Terms and Conditions. The booking will be confirmed once payment has been received.
Where Full Room Design is booked online or otherwise at a distance, the client may have a statutory 14-day right to cancel the contract.
Where the client expressly requests that Studio Hallam begins providing Full Room Design during the statutory cancellation period, the client requests that performance begins before that cancellation period has expired.
Full Room Design is a multi-stage professional service. It includes pre-consultation preparation, the first consultation, substantial design-development and curation work between consultations, the second consultation and preparation and delivery of the final Full Room Design Pack.
The service will therefore be considered to have commenced when Studio Hallam begins providing the pre-consultation element of the service.
If the client exercises a statutory right to cancel after Studio Hallam has begun providing the service at the client's express request, Studio Hallam may deduct or charge an amount proportionate to the services already supplied up to the time the client communicates the cancellation, where permitted by law.
Once Full Room Design has been fully performed, the client's statutory right to cancel will end where the client expressly requested early performance and acknowledged that the right to cancel would be lost once the service had been fully performed.
Studio Hallam permits one rescheduling of each booked consultation, provided at least 48 hours' notice is given before the relevant consultation. Any rearranged appointment is subject to Studio Hallam's availability.
A request made less than 48 hours before a scheduled consultation will normally be treated as a late cancellation.
Failure to attend a consultation, or failure to be available within a reasonable period after its scheduled start time, will normally be treated as a no-show.
Where a client cancels outside their statutory cancellation rights, including a late cancellation or no-show, Studio Hallam reserves the right to retain from sums paid an amount reflecting services already provided and any reasonable loss directly resulting from the cancellation, including reserved consultation time which Studio Hallam is unable reasonably to reallocate. Any amount retained will be proportionate and will not exceed the amount Studio Hallam is legally entitled to retain.
If Studio Hallam has to cancel or reschedule a consultation, the client will be offered a suitable alternative. If the service cannot reasonably be rearranged, Studio Hallam will refund any amount paid for services which have not been provided.
Nothing in this section affects the client's statutory rights.

17. Delays Caused by the Client

The Full Room Design timetable depends upon the client's timely participation, feedback and provision of accurate information.
Studio Hallam is not responsible for delays caused by the client's failure to provide requested information, measurements, photographs, questionnaire responses, feedback or approvals within a reasonable time.
Where client delay materially affects an agreed consultation or delivery date, Studio Hallam may revise the project timetable.

18. Changes to the Agreed Brief

The Full Room Design service is based upon the room, requirements and design brief established with the client.
Reasonable refinement during the design process forms part of the service.
A substantial change of brief, additional room, materially different design direction or request for additional work after design development has begun is not automatically included within the original fee.
Where additional work is requested, Studio Hallam may provide a separate quotation before undertaking that work.

19. Intellectual Property

All mood boards, design concepts, style guides, furniture plans, source lists, written recommendations, palettes, documents and other original materials created by Studio Hallam remain the intellectual property of Studio Hallam unless otherwise agreed in writing.
Once the applicable fee has been paid, the client is granted a non-exclusive licence to use the final Full Room Design materials for the client's own agreed project.
The client may share relevant materials with contractors, tradespeople and suppliers where reasonably necessary to implement Studio Hallam's recommendations.
The client must not reproduce, sell, publish, license, distribute, commercially exploit or use Studio Hallam's materials for another property or unrelated project without Studio Hallam's prior written consent.

20. Client Material and Privacy

Information, photographs, plans and other material supplied by the client will be used for the purposes of providing and administering Full Room Design.
Studio Hallam may retain appropriate project records and copies of the final design material for its business records.
Studio Hallam will not publish identifiable client photographs or project material for marketing or social-media purposes without the client's permission.

21. Limitations

Studio Hallam will provide Full Room Design with reasonable care and skill.
Studio Hallam does not guarantee a particular aesthetic, financial or other outcome from implementation of the design.
Studio Hallam is not responsible for loss arising from inaccurate information or measurements supplied by the client; failure to check dimensions or product suitability before ordering; failure to obtain samples where appropriate; unauthorised alteration of Studio Hallam's recommendations; improper installation or workmanship; or acts or omissions of third parties.
Nothing in these Full Room Design terms excludes or limits liability which cannot lawfully be excluded or limited or affects the client's statutory rights.

Governing Law and Jurisdiction - Interior Design Services

The Design Surgery, Colour Consultation and Full Room Design service terms, and any contract arising from the booking or provision of those services, are governed by the laws of England and Wales.
Subject to any mandatory consumer rights or jurisdiction rules that apply and cannot lawfully be excluded, the courts of England and Wales shall have jurisdiction in relation to any dispute or claim arising out of or in connection with those services.