Studio Hallam – Terms and Conditions

Last updated: 18/06/2026

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1. Introduction

• These Terms and Conditions govern your use of the Studio Hallam website (“our website”) and the purchase of our products.

• By accessing our website and/or placing an order, you agree to be bound by these Terms and Conditions in full.

• If you do not accept them, you must not use our website.

• Studio Hallam is a trading name of Craig van Aarde, operating as a sole trader in England and Wales.

• Studio Hallam supplies original fabric designs to customers, which are then printed and fulfilled by a third-party print partner (“our printer”). Studio Hallam may also supply made-to-order lampshades, which are manufactured and fulfilled by our lampshade manufacturing partner.

• Studio Hallam is responsible for the pattern repeat and intellectual property of the design. Our printer is responsible for the printing, production, and quality control of the final fabric. For made-to-order lampshades, our lampshade manufacturing partner is responsible for manufacture, fabrication, and quality control of the finished lampshade.

 

2. Licence to Use Website

• You may view, download, and print pages from our website for personal and business purposes only.

• You must not republish or redistribute content without permission, exploit materials for commercial purposes without a licence, or bypass security or access restrictions on our website.

 

3. Acceptable Use

• You must not use our website in any way that causes damage or impairs performance, for unlawful, fraudulent, or harmful purposes, to upload or transmit malicious software, or for unsolicited marketing.

• You must ensure all information provided is accurate and not misleading.

 

4. Registration and Accounts

• You may create an account on our website. Accounts must be registered by individuals at least 18 years old.

• You agree to keep your account details accurate and up to date.

 

5. Cancellation and Suspension of Accounts

• We may suspend, cancel, or edit your account at our discretion.

• You may cancel your account by contacting us directly.

 

6. Passwords

• You must keep your password confidential.

• You are responsible for all activities on your account arising from failure to keep your password secure.

 

7. Intellectual Property (Designs, Trademarks & Copyright)

• All fabric patterns and designs displayed on our website are the intellectual property of Studio Hallam and are protected by copyright and trademark law.

• You must not copy, reproduce, distribute, or otherwise exploit our designs without our express written consent.

• By purchasing through Studio Hallam, you do not acquire ownership of the intellectual property in any design.

• You are granted a non-exclusive licence to use the physical fabric purchased for lawful personal or business purposes only.

 

8. Prices

• All prices are as shown on our website at the time of order. Lampshades may be shown on our website with prices, but any lampshade prices shown exclude delivery and are subject to Studio Hallam providing a final cost inclusive of delivery based on the delivery destination.

• Studio Hallam is not VAT registered. Prices are therefore not subject to VAT until such time as we exceed the VAT registration threshold.

• Delivery charges will be notified before the contract of sale is complete. For lampshades, Studio Hallam will provide the final cost inclusive of delivery based on the delivery destination before the order is accepted.

 

9. Order Process

• Orders for products available through website checkout are placed through our website by adding products to your basket and completing checkout. Lampshades cannot be ordered through the website checkout. To place a lampshade order, or to request a final quote or order confirmation for a lampshade, you must email Studio Hallam.

• Ensure that you have provided the correct delivery address and, for made-to-order lampshades, the correct size, fitting, fabric or colour, quantity, dimensions, measurements, and any other custom specification or requirement. For made-to-order lampshades, you must check and confirm the order details and any specification approval requested by Studio Hallam before your order is accepted or production, procurement, cutting, manufacture, or fabrication proceeds. Studio Hallam accepts no responsibility arising from any loss due to you not providing the correct delivery address or accurate order information.

• No contract exists until Studio Hallam confirms acceptance of your order.

 

10. Payments

• Payment must be made at the time of order or, for lampshades, in accordance with the final quote or order confirmation provided by Studio Hallam.

• Payment methods are as set out on our website or, for lampshade orders, as confirmed by Studio Hallam in writing.

 

11. Deliveries

• Fabrics are made-to-order and printed by our printer. Lampshades are made-to-order and manufactured by our lampshade manufacturing partner.

• Delivery times for fabrics and made-to-order lampshades are estimates only and are not guaranteed. Fabrics are typically estimated at 10–14 days from order confirmation, subject to production schedules and other circumstances. Made-to-order lampshades will be posted or delivered only. If you fail to accept delivery, provide necessary delivery information, or rearrange delivery within a reasonable period after Studio Hallam or a delivery partner contacts you, Studio Hallam may charge you, or deduct from any refund due, any reasonable storage, handling, redelivery, courier, or related costs incurred as a result.

 

12. Order Cancellations

• All fabrics supplied by Studio Hallam are printed individually to order in the design and quantity selected by the customer. Made-to-order lampshades are manufactured individually to the size, fitting, fabric or colour, quantity, dimensions, measurements, and any other custom specification or requirement selected or approved by the customer.

• As such, each fabric or made-to-order lampshade order is produced exclusively for that customer and cannot be resold.

• For fabric orders, customers have a 24-hour grace period from the time of placing the order to cancel by written notice (email), unless production, procurement, cutting, manufacture, or fabrication has already commenced. For made-to-order lampshade orders, customers have a 24-hour grace period from Studio Hallam’s receipt of payment for the lampshade to cancel or request amendments by written notice (email), unless production, procurement, cutting, manufacture, or fabrication has already commenced.

• No costs will be incurred if cancellation is made, or for made-to-order lampshades an amendment is requested, within the applicable 24-hour grace period and before any production, procurement, cutting, manufacture, or fabrication has commenced.

• By placing an order, you expressly request that Studio Hallam, our printer, and/or our lampshade manufacturing partner begin production, procurement, cutting, manufacture, or fabrication immediately after the applicable 24-hour grace period.

• You acknowledge that once production, procurement, cutting, manufacture, or fabrication has begun, your statutory right to cancel under the Consumer Contracts Regulations 2013 will no longer apply to bespoke or made-to-order goods made to your specifications, except where your statutory rights require otherwise.

• Nothing in this clause affects your statutory rights to a refund or replacement where goods are faulty, damaged, or not as described under the Consumer Rights Act 2015.

 

13. Returns and Faulty Goods

• Because all fabrics are printed individually to order and all made-to-order lampshades are manufactured individually to order, Studio Hallam does not accept returns for change of mind, dislike of design, fabric selection, colour, size, quantity, fitting, or minor variations in colour, texture, pattern, finish, scale, or dimensions.

• We strongly recommend ordering a fabric sample before placing a full fabric order, so that you can check colour accuracy, fabric feel and print scale in person. Samples are not available for lampshades; for made-to-order lampshades, please check the product images, descriptions, size, fitting, fabric or colour, quantity, dimensions, measurements, delivery details and any other custom specification or requirement carefully before ordering or approving the order.

• Please note that colours may appear differently on screen compared with printed fabric or finished lampshades due to digital display, printing, fabric, lining, frame, and manufacturing processes.

• Reasonable variations in colour, texture, pattern placement, finish, scale, and dimensions are not considered a fault.

• Studio Hallam will accept returns where goods are: (a) faulty, (b) damaged in transit, (c) incorrectly supplied, (d) materially not as described, or (e) required to be accepted under your statutory rights.

• You must inspect goods, and in particular lampshades, promptly on delivery and notify us of any visible damage, shortages, delivery discrepancies, or other issue under clause 13.2 as soon as reasonably possible, within 48 hours of delivery where the issue is apparent on delivery, so that Studio Hallam can raise the issue promptly with the relevant delivery or manufacturing partner. This 48-hour timeframe does not affect your statutory rights, and in any event you should notify us within 30 days of delivery where goods are faulty, damaged in transit, incorrectly supplied, or materially not as described. We may request reasonable evidence (including photographs) to assess any claim before a return is authorised.

• Where a return is accepted, Studio Hallam will arrange the return in line with the relevant delivery or manufacturing partner’s processes, as applicable.

• Where a valid claim is accepted, Studio Hallam may arrange repair, replacement, or refund, as appropriate. Refunds or replacements will be issued within 14 days of our acceptance of the returned goods or claim, where applicable.

• If a fault develops after the first 30 days but within 6 months of delivery, you may still be entitled to a repair, replacement, or partial refund under the Consumer Rights Act 2015, unless Studio Hallam can demonstrate that the issue was not present at the time of supply.

• Nothing in this clause affects your statutory rights.

• For made-to-order lampshades, where drawings, specifications, fabric or colour approvals, cutting details, or production details are submitted to you for approval, manufacture will proceed based on the approved information. You are responsible for checking and confirming the size, fitting, fabric or colour, quantity, dimensions, measurements, and any other custom specification or requirement before approval, and for any errors not identified before approval. Subject to the 24-hour lampshade grace period in Order Cancellations, changes requested after approval may delay delivery, result in additional charges, or require a new production schedule.

 

14. Unacceptable Behaviour

• Aggressive, abusive, discriminatory, or unreasonable behaviour towards Studio Hallam, our printer’s staff, or our lampshade manufacturing partner’s staff will not be tolerated.

• Studio Hallam reserves the right to restrict communication or service where such behaviour occurs.

 

15. Limited Warranties

• We do not warrant that our website information is complete, accurate, or current, the website will always remain available, or the products will meet every customer’s expectation, beyond the quality standards applied by our printer or our lampshade manufacturing partner. Normal wear and tear, misuse, improper installation, handling, storage, cleaning or maintenance, accidental damage, unauthorised alterations, and reasonable variations inherent in fabrics, colours, textures, patterns, finishes, or dimensions are not manufacturing faults.

 

16. Limitations and Exclusions of Liability

• Nothing excludes liability for death, personal injury, fraud, or statutory rights.
  Studio Hallam is not liable for: delays caused by our printer, our lampshade manufacturing partner, third-party carriers, supply chain issues, or other circumstances outside our reasonable control, indirect or consequential loss, business losses including profit, revenue, or goodwill.

• Studio Hallam’s liability is limited strictly to the price paid for the product, except where statutory consumer rights apply.

 

17. Indemnity

• You agree to indemnify Studio Hallam against any loss, liability, or expense arising from your breach of these terms.

 

18. Breach of Terms

• Studio Hallam may suspend, cancel, or block access if these terms are breached.

 

19. Third Party Websites

• Our website may link to third party sites. We are not responsible for their content.

 

20. Variations

• We may revise these Terms from time to time. The version in force at the date of your order will apply to your contract.

 

21. Assignment

• Studio Hallam may assign or subcontract its rights under these Terms. You may not assign your rights without prior consent.

 

22. Severability

• If any provision is found unenforceable, the remaining provisions remain in force.

 

23. Third Party Rights

• These Terms are for the benefit of Studio Hallam and the customer only and are not enforceable by third parties.

 

24. Entire Agreement

• These Terms constitute the entire agreement between you and Studio Hallam.

 

25. Governing Law

• These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

• The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.