Studio Hallam – Returns & Refunds Policy

Last updated: 18/06/2026

 

Order Cancellations

You have a 24-hour grace period from placing your order in which to cancel free of charge, unless production, procurement, cutting, manufacture or fabrication has already commenced. For lampshade orders, this period runs from Studio Hallam’s receipt of payment for the lampshade, including any agreed delivery charges based on the delivery destination. Lampshade prices shown on our website exclude delivery and lampshades are not ordered through website checkout. After 24 hours, your fabric or lampshade will move into production and cancellation will no longer be possible, as all fabric is custom printed to order and all lampshades are bespoke/made to order and cannot be resold. If you request cancellation after production has begun, Studio Hallam may, at its sole discretion, agree to cancel. In this case, we reserve the right to deduct any costs already incurred (including printing, materials, procurement, cutting, manufacture and fabrication charges).

 

Non-Delivery

If you have not received all or part of your order, you must notify Studio Hallam within 30 days of placing your fabric order, or, for lampshade orders, within 30 days after the estimated delivery window in Studio Hallam’s final quote or order confirmation has passed. We will be unable to investigate or pursue a claim with our printer, manufacturing partner or delivery partner if you do not contact us within this timeframe. Lampshade orders will be posted or delivered only.

 

Incorrect, Faulty or Damaged Goods

Please contact us within 30 days of receipt if your order is incorrectly supplied, faulty, damaged, or materially different from the agreed specification. You must inspect your order promptly and provide reasonable evidence of the issue, including photographs where requested. For lampshade orders, please inspect the lampshade promptly on delivery and notify Studio Hallam of any visible damage, shortages, or delivery discrepancies within 48 hours of delivery, so that we can raise the issue promptly with the relevant delivery or manufacturing partner. This 48-hour request does not affect the 30-day notification period above or any statutory rights that cannot be excluded or limited. Where a return is required, Studio Hallam will arrange the return process in line with our printer’s or manufacturing partner’s procedures, and reasonable return postage costs will be refunded where the goods are accepted as faulty, damaged, incorrectly supplied, or materially different from the agreed specification. Fabric is only considered faulty if it does not meet our Acceptable Tolerances (see below). Lampshades are only considered faulty where they are defective or materially different from the agreed specification, subject to the acceptable variations set out below. Depending on the circumstances and your statutory rights, the appropriate remedy may be repair, replacement or refund. Refunds or replacements will be processed within 14 days of our acceptance of the return.

 

Acceptable Tolerances and Variations

Please note that custom-printed fabrics and bespoke/made-to-order lampshades are produced within industry-standard tolerances and may involve reasonable variations. The fabric tolerances below apply to fabric only. Fabrics are considered acceptable (and not faulty) if they fall within the following limits:

 

• Dimensions: Fabrics are printed with a tolerance of ±0.1mm, but environmental factors can cause shrinkage/expansion after printing. Fabric is considered acceptable if the printed area is accurate within ±2%.

• Faults (front of fabric): No more than 5 faults measuring less than 1mm per linear meter; No more than 1 fault measuring up to 3mm per linear meter; No faults measuring over 3mm.

• Unprinted areas: Faults outside the printed area are acceptable.

• Reverse: Faults on the reverse side are acceptable unless visible from the front.

• Meta Data: Small identifying print data may appear outside the printed area. This is part of our printer’s process and is acceptable.

• Lampshades: Reasonable variations in colour, texture, pattern placement, finish, size, fitting and dimensions are acceptable and are not faults, provided the lampshade is not defective and is not materially different from the agreed specification confirmed or approved by you.

 

Unwanted Goods

We do not keep stock. Fabric is custom printed exclusively to your order and cannot be restocked. Lampshades are bespoke/made to order to the size, fitting, fabric or colour, quantity, dimensions, measurements and any other custom specification that you provide, select or approve. You are responsible for checking and confirming that all sizes, fittings, fabric or colour choices, quantities, dimensions, measurements, delivery destination, delivery charges and custom specifications are complete, accurate and suitable before placing your order or, for lampshade orders, before accepting or approving Studio Hallam’s final cost and order confirmation. For this reason, we are unable to accept returns for unwanted fabric or lampshades, change of mind, dislike of colour/design, incorrect measurements, unsuitable fabric choices, or an unsuitable lampshade size, fitting or specification. We strongly recommend ordering a fabric sample before placing a full fabric order to check colour, print scale and fabric feel in person. Samples are not available for lampshades. For lampshade orders, please check all product images, descriptions, size, fitting, fabric or colour, quantity, dimensions, measurements, delivery destination, delivery charges and custom specifications carefully before accepting or approving Studio Hallam’s final cost and order confirmation. This does not affect any return or remedy available for goods that are faulty, damaged, incorrectly supplied, or materially different from the agreed specification, or any statutory rights that cannot be excluded.

 

Refunds

Refunds are made using the original payment method. We aim to process refunds within 5 working days of acceptance, though banks may take longer to clear funds.

 

Your Statutory Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including any rights that cannot be excluded or limited for faulty, damaged, incorrectly supplied, or misdescribed goods.

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Interior Design Services – Cancellations & Refunds

 

The following provisions apply to Studio Hallam’s Design Surgery, Colour Consultation and Full Room Design services. They are additional to, and do not amend or replace, the product provisions above relating to fabrics and lampshades.

 

Statutory Cancellation Period

• Where an interior design service is booked online or otherwise at a distance, you may have a statutory 14-day right to cancel the service contract.

• If you expressly request that Studio Hallam begins providing the service before the end of that 14-day period, you request that performance begins before the statutory cancellation period has expired.

• Studio Hallam’s design services may include pre-consultation review, research, preparation or other design work before the scheduled consultation. The service is therefore considered to have commenced when Studio Hallam begins providing the applicable pre-consultation element of the booked service.

• If you exercise a statutory right to cancel after Studio Hallam has begun providing the service at your express request, Studio Hallam may deduct or charge an amount proportionate to the services already supplied up to the time you communicate your cancellation, where permitted by law.

• Once the booked service has been fully performed, your statutory right to cancel will end where you expressly requested early performance and acknowledged that the right to cancel would be lost once the service had been fully performed.

 

Rescheduling, Late Cancellation and No-Shows

• Studio Hallam permits one rescheduling of a Design Surgery or Colour Consultation, provided at least 48 hours’ notice is given before the scheduled consultation.

• For Full Room Design, Studio Hallam permits one rescheduling of each booked consultation, provided at least 48 hours’ notice is given before the relevant consultation.

• Any rearranged appointment is subject to Studio Hallam’s availability.

• A request made less than 48 hours before a scheduled consultation will normally be treated as a late cancellation.

• Failure to attend a consultation, or failure to be available within a reasonable period after its scheduled start time, will normally be treated as a no-show.

• Where you cancel outside your statutory cancellation rights, including a late cancellation or no-show, Studio Hallam reserves the right to retain from sums paid an amount reflecting services already provided and any reasonable loss directly resulting from the cancellation, including reserved consultation time which Studio Hallam is unable reasonably to reallocate. Any amount retained will be proportionate and will not exceed the amount Studio Hallam is legally entitled to retain.

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If Studio Hallam Cancels or Reschedules

• If Studio Hallam has to cancel or reschedule a consultation, you will be offered a suitable alternative.

• If the service cannot reasonably be rearranged, Studio Hallam will refund any amount paid for services which have not been provided.

 

Returns and Change of Mind

• Interior design services and completed design work cannot be physically returned in the same way as goods.

• A change of mind after Studio Hallam has begun providing the service does not automatically entitle you to a full refund. Any cancellation and refund entitlement will be determined in accordance with the statutory cancellation provisions above, the amount of the service already provided and the applicable service Terms and Conditions.

• Once a service has been fully performed and the statutory right to cancel has ended in accordance with the requirements described above, no change-of-mind refund is available.

 

Problems With a Design Service

• Studio Hallam will provide its interior design services with reasonable care and skill.

• If you believe that a service has not been provided with reasonable care and skill, please contact Studio Hallam promptly with details of the issue so that it can be reviewed.

• Where you have a statutory right to a remedy in relation to a service, Studio Hallam will provide the remedy required by applicable law. Nothing in this policy limits or excludes statutory rights that cannot lawfully be excluded or limited.

 

Refunds for Design Services

• Where a refund for a design service is due and accepted, it will be made using the original payment method.

• Studio Hallam aims to process accepted refunds within 5 working days, although banks and payment providers may take longer to clear funds.

 

Statutory Rights – Design Services

• Nothing in this policy affects your statutory rights in relation to services, including rights that cannot lawfully be excluded or limited.