Studio Hallam - Returns & Refund Policy

Last updated: 19/08/2025

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Order Cancellations
You have a 24-hour grace period from placing your order in which to cancel free of charge. After 24 hours, your fabric will move into production and cancellation will no longer be possible, as all fabric is custom printed to order and cannot be resold. If you request cancellation after production has begun, Studio Hallam may, at its sole discretion, agree to cancel. In this case, we reserve the right to deduct any costs already incurred (including printing and material charges).

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Non-Delivery
If you have not received all or part of your order, you must notify Studio Hallam within 30 days of placing your order. We will be unable to investigate or pursue a claim with our printer if you do not contact us within this timeframe.

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Incorrect, Faulty or Damaged Goods
Please contact us within 30 days of receipt if your order is incorrectly supplied, faulty, or damaged. Where a return is required, Studio Hallam will arrange the return process in line with our printer’s procedures, and reasonable return postage costs will be refunded. Fabric is only considered faulty if it does not meet our Acceptable Tolerances (see below). Refunds or replacements will be processed within 14 days of our acceptance of the return.

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Acceptable Tolerances
Please note that custom-printed fabrics are produced within industry-standard tolerances. Fabrics are considered acceptable (and not faulty) if they fall within the following limits:

• Dimensions: Fabrics are printed with a tolerance of ±0.1mm, but environmental factors can cause shrinkage/expansion after printing. Fabric is considered acceptable if the printed area is accurate within ±2%..

• Faults (front of fabric): No more than 5 faults measuring less than 1mm per linear metre; No more than 1 fault measuring up to 3mm per linear metre; No faults measuring over 3mm.

• Unprinted areas: Faults outside the printed area are acceptable.

• Reverse: Faults on the reverse side are acceptable unless visible from the front.

• Meta Data: Small identifying print data may appear outside the printed area. This is part of our printer’s process and is acceptable.

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Unwanted Goods
We do not keep stock, and fabric is printed exclusively to your order and cannot be restocked. For this reason, we are unable to accept returns for unwanted fabric, change of mind, or dislike of colour/design. We strongly recommend ordering a sample before placing a full order to check colour, print scale, and fabric feel in person. 

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Refunds
Refunds are made using the original payment method. We aim to process refunds within 5 working days of acceptance, though banks may take longer to clear funds.

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Your Statutory Rights
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.