Studio Hallam – Frequently Asked Questions

Last updated: 19/08/2025

 

Ordering & Accounts

How do I place an order?

• Simply browse our designs, select the fabric and quantity you need, add it to your basket, and complete checkout online.

Do I need an account to order?

• No – you can check out as a guest. Creating an account just makes it easier to track your orders.

Can I make changes to my order once it’s placed?

• Yes, but only within the 24-hour grace period after placing your order and can be done by emailing us. After that, your fabric goes into production and changes can’t be made.

What happens if I change my mind after ordering?

• You have 24 hours to cancel. After that, cancellation isn’t normally possible as your fabric will be in production.

 

Samples & Colour Accuracy

Can I order a sample before buying fabric?

• Yes – and we strongly recommend it. A sample lets you check colour, fabric feel and print scale before committing to a larger order.

Will the colour of the fabric match what I see on screen?

• Colours may look slightly different in real life compared to your digital screen. A sample is the best way to be sure.

Do you guarantee exact colour matching?

• No – minor variations are normal and not considered a fault.

 

Production & Delivery

How long will it take to receive my order?

• Most fabrics are delivered within 10–14 days from order confirmation.

Who makes and ships the fabric?

• Studio Hallam supplies the (our) designs, and our trusted printing partner oversees the printing and shipping.

Do you deliver internationally?

• We currently do not offer international shipping unless by negotiation with business customers only, yet this is at the discretion Studio Hallam

Can I track my delivery?

• Yes – once shipped, you’ll receive tracking details by email.

 

Cancellations & Returns

Can I cancel my order?

• Yes – you have a 24-hour grace period from the time you place your order to cancel it free of charge. Just email us within this window and we’ll confirm the cancellation. After 24 hours, your fabric will move into production, and we won’t normally be able to cancel. This is because every order is printed individually to order and can’t be resold.

What if I change my mind after 24 hours?

• Once production has begun, your fabric is already being printed specially for you. That means we can’t usually offer a refund. In exceptional cases, if we do agree to a late cancellation, we may need to deduct the printing and material costs we’ve already paid.

Should I order a sample first?

• We strongly recommend ordering a sample before placing a larger order. Colours can look different on screen compared to printed fabric, and a sample lets you check the colour, fabric feel and print scale in real life.

Can I return fabric if the colour looks different?

• No – colour variation between screen and fabric is expected and isn’t considered a fault. That’s why we encourage you to order a sample first.

When can I return fabric?

• We only accept returns if your fabric is: faulty, damaged in transit, or incorrectly supplied. You’ll need to let us know within 30 days of delivery if there’s a problem. We may ask for photos so we can resolve it quickly.

 

Consumer Rights & Protections

What are my rights if the fabric is faulty?

• You have the right to a refund, repair, or replacement under the Consumer Rights Act 2015. Faults within 30 days entitle you to reject the goods. Faults appearing within 6 months are presumed present at delivery unless we can prove otherwise.

Do these FAQs affect my statutory rights?

• No – your legal rights always apply in addition to our policies.

 

Prices & Payments

Are your prices inclusive of VAT?

• Currently, Studio Hallam is not VAT registered. If this changes, we’ll make it clear at checkout.

What payment methods do you accept?

• We accept Visa, Mastercard, Apple Pay & Google Pay

 

Customer Support & Complaints

How can I contact Studio Hallam?

• By email: studio@studiohallam.com.

What if I’m unhappy with my order?

• Please contact us within 30 days of receipt so we can put things right.

What happens if I behave abusively towards staff?

• We do not tolerate abusive, aggressive, or discriminatory behaviour. We reserve the right to restrict communication or refuse service where this occurs.