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Studio Hallam – Frequently Asked Questions

Last updated: 18/06/2026

 

Ordering & Accounts

How do I place an order?

  • For fabric, simply browse our designs, select the fabric product and quantity you need, add it to your basket, and complete checkout online. Lampshade prices may be shown on the website, but lampshades cannot be ordered through website checkout. To place a lampshade order, or to request a final quote or order confirmation, please email Studio Hallam. Website lampshade prices exclude delivery; Studio Hallam will provide the final cost inclusive of delivery based on the delivery destination. Before placing your order, please check and confirm the product, quantity, delivery address, and any custom specifications carefully. For lampshades, please also check the size, fitting, dimensions, and fabric or colour, as lampshades are made to order using the details you provide.

 

Do I need an account to order?

  • For website fabric orders, no – you can check out as a guest. Creating an account just makes it easier to track your website orders. Lampshade orders are placed by emailing Studio Hallam rather than through website checkout.

 

Can I make changes to my order once it’s placed?

  • Yes, but only within the 24-hour grace period after placing your order. To amend an order you have made, forward on the order confirmation you received and clarify the amendments required. This must be done within 24 hours of placing the original fabric order or, for lampshades, within 24 hours of Studio Hallam’s receipt of payment for the lampshade. After that, your fabric goes into print production or your lampshade goes into manufacture and changes can’t be made.

 

What happens if I change my mind after ordering?

  • You have 24 hours to cancel from placing a fabric order or, for lampshades, from Studio Hallam’s receipt of payment for the lampshade. After that, cancellation isn’t normally possible as your fabric will be in print production or your lampshade will be in manufacture.

 

Samples & Colour Accuracy

Can I order a sample before buying fabric?

  • Yes – fabric samples are recommended for fabric orders only. A sample lets you check colour, fabric feel and print scale before committing to a larger fabric order. Samples are not available for lampshades. For lampshades, please check the product images, descriptions, size, fitting, dimensions, fabric or colour, quantity, delivery address, and any custom specifications carefully before requesting a final quote or order confirmation, as lampshades are made to order.

 

Will the colour of the fabric or lampshade match what I see on screen?

  • Colours may look slightly different in real life compared to your digital screen. For fabric, a sample is the best way to be sure. For lampshades, images and descriptions are provided as a guide and small variations in colour, finish, texture, pattern, and dimensions may occur.

 

Do you guarantee exact colour matching?

  • No – minor variations are normal and not considered a fault. This applies to fabric and lampshades, including reasonable variations arising from manufacturing processes or materials.

 

Production & Delivery

How long will it take to receive my order?

  • Estimated fabric delivery is usually 10–14 days from order confirmation, but this timeframe is not guaranteed. Lampshades are made to order by a specialist manufacturing supplier and estimated production lead time is usually 4–6 weeks; any production or delivery date, time, or timeframe shown on the product page, quote, or order confirmation is an estimate only and is not guaranteed.

 

Who makes and ships the fabric or lampshade?

  • Studio Hallam supplies our designs. For fabric, our trusted printing partner oversees the printing and shipping. For lampshades, a specialist manufacturing supplier makes the product using the details supplied with your order. Lampshades will be delivered or posted. Non-UK delivery may be available at Studio Hallam’s discretion and must be agreed in writing.

 

Do you deliver internationally?

  • Yes, for our fabrics we offer international shipping to a wide range of destinations. We currently ship to the following countries and territories:

 

Albania, Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Türkiye, Ukraine, United Arab Emirates, United States (mainland only; excluding U.S. territories), Vatican City, and Vietnam.

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If your destination country is not included in our standard delivery list, please get in touch with us. We can provide a manual courier quote tailored to your location.

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For fabrics, shipping availability, costs, and delivery times vary by destination and will be shown at checkout where available, or provided by manual courier quote where your destination country is not included in our standard delivery list. Please note that international orders may be subject to customs duties, taxes, customs charges, courier administration fees, and other destination-country or carrier charges, which are the responsibility of the customer and are not included in our prices.

 

For lampshades, UK delivery or posting is available. Non-UK delivery may be available at Studio Hallam’s discretion and must be agreed in writing.

 

Can I track my delivery?

  • Yes – once shipped, you’ll receive tracking details by email where a tracked service is used. Tracking availability may depend on the product category, delivery destination, and courier service. Tracking information and courier updates are estimates only and do not guarantee a delivery date or time.

 

What should I do when my lampshade is delivered?

  • Please inspect your lampshade promptly on delivery. If there is any visible damage, shortage, or delivery discrepancy, please tell Studio Hallam within 48 hours of delivery, and include clear photos of the product and packaging where possible. This helps us raise the issue quickly with the relevant delivery or manufacturing partner. This does not affect your statutory rights.

 

What if I miss or do not accept delivery?

  • Please accept delivery when reasonably possible and provide any delivery information needed by Studio Hallam or the courier. If you do not accept delivery, do not provide necessary delivery information, or do not rearrange delivery within a reasonable period, Studio Hallam may need to charge reasonable storage, handling, redelivery, courier, or related costs.

 

Cancellations & Returns

Can I cancel my order?

  • Yes – you have a 24-hour grace period from the time you place your fabric order or, for lampshades, from Studio Hallam’s receipt of payment for the lampshade to cancel it free of charge. Just email us within this window and we’ll confirm the cancellation. After 24 hours, your fabric will move into print production or your lampshade will move into manufacture, and we won’t normally be able to cancel. This is because every order is printed or made individually to order and can’t be resold.

 

What if I change my mind after 24 hours?

  • Once production has begun, your fabric is already being printed specially for you or your lampshade is being made specially for you. That means we can’t usually offer a refund. In exceptional cases, if we do agree to a late cancellation, we may need to deduct the printing, manufacturing, material, and other supplier costs we’ve already paid.

 

Should I order a sample first?

  • We strongly recommend ordering a fabric sample before placing a larger fabric order. Colours can look different on screen compared to printed fabric, and a sample lets you check the colour, fabric feel and print scale in real life. Samples are not available for lampshades. For lampshades, please check the product images, descriptions, size, fitting, dimensions, fabric or colour, quantity, delivery address, and any custom specifications carefully before requesting a final quote or order confirmation, as lampshades are made to order.

 

Can I return fabric or a lampshade if the colour looks different?

  • No – colour variation between screen and the finished fabric or lampshade is expected and isn’t considered a fault. That’s why we encourage you to order a fabric sample first where available and to check lampshade images, descriptions, size, fitting, dimensions, fabric or colour, quantity, delivery address, and any custom specifications carefully before requesting a final quote or order confirmation.

 

What should I check before ordering a lampshade?

  • Please check and confirm the lampshade size, fitting, dimensions, fabric or colour, quantity, delivery address, product description, and any custom specifications before requesting a final quote or order confirmation. Lampshades are made to order using the information provided with your order, so you are responsible for making sure your measurements, delivery details, and requirements are correct.

 

When can I return fabric or a lampshade?

  • Because fabric is printed to order and lampshades are made to order, we do not accept returns for change of mind, customer ordering errors, or incorrect customer-supplied specifications after the 24-hour grace period. This does not affect your statutory rights if the fabric or lampshade is faulty, damaged, incorrectly supplied, or not as described.

 

What are my rights if the fabric or lampshade is faulty?

  • You have the right to a refund, repair, or replacement under the Consumer Rights Act 2015 where goods are faulty, not of satisfactory quality, not fit for purpose, or not as described. Faults within 30 days entitle you to reject the goods. Faults appearing within 6 months are presumed present at delivery unless we can prove otherwise.

 

Are my statutory rights affected by the returns policy?

  • No – your legal rights always apply in addition to our policies, including your rights under applicable consumer protection laws for faulty, damaged, incorrectly supplied, or not-as-described goods.

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Prices & Payments

Are your prices inclusive of VAT?

  • Currently, Studio Hallam is not VAT registered. If this changes, we’ll make it clear at checkout or, for lampshades, in the final quote or order confirmation. Website lampshade prices exclude delivery; Studio Hallam will provide the final cost inclusive of delivery based on the delivery destination.

 

What payment methods do you accept?

  • For website checkout, we accept Visa, Mastercard, Apple Pay & Google Pay. For lampshade orders placed by email, Studio Hallam will confirm the available payment method with the final quote or order confirmation.

 

Customer Support & Complaints

How can I contact Studio Hallam?

 

What if I’m unhappy with my order?

  • Please contact us as soon as possible so we can put things right. If the issue concerns visible lampshade delivery damage, a shortage, a delivery discrepancy, a fault, or an incorrectly supplied item, please include your order details and clear photos of the product and packaging where possible. For visible lampshade delivery damage, shortages, or delivery discrepancies, telling us as soon as possible, within 48 hours of delivery, helps us raise the issue quickly with the relevant delivery or manufacturing partner. This does not affect your statutory rights.

 

What happens if I behave abusively towards staff?

 

We do not tolerate abusive, aggressive, or discriminatory behaviour. We reserve the right to restrict communication or refuse service where this occurs.

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