Studio Hallam – Frequently Asked Questions

Last updated: 14/08/2026

 

Ordering & Accounts

​

How do I place an order?

• For fabric, simply browse our designs, select the fabric product and quantity you need, add it to your basket, and complete checkout online. Lampshade prices may be shown on the website, but lampshades cannot be ordered through website checkout. To place a lampshade order, or to request a final quote or order confirmation, please email Studio Hallam. Website lampshade prices exclude delivery; Studio Hallam will provide the final cost inclusive of delivery based on the delivery destination. Before placing your order, please check and confirm the product, quantity, delivery address, and any custom specifications carefully. For lampshades, please also check the size, fitting, dimensions, and fabric or colour, as lampshades are made to order using the details you provide.

 

Do I need an account to order?

• For website fabric orders, no – you can check out as a guest. Creating an account just makes it easier to track your website orders. Lampshade orders are placed by emailing Studio Hallam rather than through website checkout.

 

Can I make changes to my order once it’s placed?

• Yes, but only within the 24-hour grace period after placing your order. To amend an order you have made, forward on the order confirmation you received and clarify the amendments required. This must be done within 24 hours of placing the original fabric order or, for lampshades, within 24 hours of Studio Hallam’s receipt of payment for the lampshade. After that, your fabric goes into print production or your lampshade goes into manufacture and changes can’t be made.

 

What happens if I change my mind after ordering?

• You have 24 hours to cancel from placing a fabric order or, for lampshades, from Studio Hallam’s receipt of payment for the lampshade. After that, cancellation isn’t normally possible as your fabric will be in print production or your lampshade will be in manufacture.

 

Samples & Colour Accuracy

​

Can I order a sample before buying fabric?

• Yes – fabric samples are recommended for fabric orders only. A sample lets you check colour, fabric feel and print scale before committing to a larger fabric order. Samples are not available for lampshades. For lampshades, please check the product images, descriptions, size, fitting, dimensions, fabric or colour, quantity, delivery address, and any custom specifications carefully before requesting a final quote or order confirmation, as lampshades are made to order.

 

Will the colour of the fabric or lampshade match what I see on screen?

• Colours may look slightly different in real life compared to your digital screen. For fabric, a sample is the best way to be sure. For lampshades, images and descriptions are provided as a guide and small variations in colour, finish, texture, pattern, and dimensions may occur.

 

Do you guarantee exact colour matching?

• No – minor variations are normal and not considered a fault. This applies to fabric and lampshades, including reasonable variations arising from manufacturing processes or materials.

 

Production & Delivery

How long will it take to receive my order?

• Estimated fabric delivery is usually 10–14 days from order confirmation, but this timeframe is not guaranteed. Lampshades are made to order by a specialist manufacturing supplier and estimated production lead time is usually 4–6 weeks; any production or delivery date, time, or timeframe shown on the product page, quote, or order confirmation is an estimate only and is not guaranteed.

 

Who makes and ships the fabric or lampshade?

• Studio Hallam supplies our designs. For fabric, our trusted printing partner oversees the printing and shipping. For lampshades, a specialist manufacturing supplier makes the product using the details supplied with your order. Lampshades will be delivered or posted. Non-UK delivery may be available at Studio Hallam’s discretion and must be agreed in writing.

 

Do you deliver internationally?

• Yes, for our fabrics we offer international shipping to a wide range of destinations. We currently ship to the following countries and territories:

 

Albania, Andorra, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Türkiye, Ukraine, United Arab Emirates, United States (mainland only; excluding U.S. territories), Vatican City, and Vietnam.

​

If your destination country is not included in our standard delivery list, please get in touch with us. We can provide a manual courier quote tailored to your location.

​

For fabrics, shipping availability, costs, and delivery times vary by destination and will be shown at checkout where available, or provided by manual courier quote where your destination country is not included in our standard delivery list. Please note that international orders may be subject to customs duties, taxes, customs charges, courier administration fees, and other destination-country or carrier charges, which are the responsibility of the customer and are not included in our prices.

 

For lampshades, UK delivery or posting is available. Non-UK delivery may be available at Studio Hallam’s discretion and must be agreed in writing.

 

Can I track my delivery?

• Yes – once shipped, you’ll receive tracking details by email where a tracked service is used. Tracking availability may depend on the product category, delivery destination, and courier service. Tracking information and courier updates are estimates only and do not guarantee a delivery date or time.

 

What should I do when my lampshade is delivered?

• Please inspect your lampshade promptly on delivery. If there is any visible damage, shortage, or delivery discrepancy, please tell Studio Hallam within 48 hours of delivery, and include clear photos of the product and packaging where possible. This helps us raise the issue quickly with the relevant delivery or manufacturing partner. This does not affect your statutory rights.

 

What if I miss or do not accept delivery?

• Please accept delivery when reasonably possible and provide any delivery information needed by Studio Hallam or the courier. If you do not accept delivery, do not provide necessary delivery information, or do not rearrange delivery within a reasonable period, Studio Hallam may need to charge reasonable storage, handling, redelivery, courier, or related costs.

 

Cancellations & Returns

​

Can I cancel my order?

• Yes – you have a 24-hour grace period from the time you place your fabric order or, for lampshades, from Studio Hallam’s receipt of payment for the lampshade to cancel it free of charge. Just email us within this window and we’ll confirm the cancellation. After 24 hours, your fabric will move into print production or your lampshade will move into manufacture, and we won’t normally be able to cancel. This is because every order is printed or made individually to order and can’t be resold.

 

What if I change my mind after 24 hours?

• Once production has begun, your fabric is already being printed specially for you or your lampshade is being made specially for you. That means we can’t usually offer a refund. In exceptional cases, if we do agree to a late cancellation, we may need to deduct the printing, manufacturing, material, and other supplier costs we’ve already paid.

 

Should I order a sample first?

• We strongly recommend ordering a fabric sample before placing a larger fabric order. Colours can look different on screen compared to printed fabric, and a sample lets you check the colour, fabric feel and print scale in real life. Samples are not available for lampshades. For lampshades, please check the product images, descriptions, size, fitting, dimensions, fabric or colour, quantity, delivery address, and any custom specifications carefully before requesting a final quote or order confirmation, as lampshades are made to order.

 

Can I return fabric or a lampshade if the colour looks different?

• No – colour variation between screen and the finished fabric or lampshade is expected and isn’t considered a fault. That’s why we encourage you to order a fabric sample first where available and to check lampshade images, descriptions, size, fitting, dimensions, fabric or colour, quantity, delivery address, and any custom specifications carefully before requesting a final quote or order confirmation.

 

What should I check before ordering a lampshade?

• Please check and confirm the lampshade size, fitting, dimensions, fabric or colour, quantity, delivery address, product description, and any custom specifications before requesting a final quote or order confirmation. Lampshades are made to order using the information provided with your order, so you are responsible for making sure your measurements, delivery details, and requirements are correct.

 

When can I return fabric or a lampshade?

• Because fabric is printed to order and lampshades are made to order, we do not accept returns for change of mind, customer ordering errors, or incorrect customer-supplied specifications after the 24-hour grace period. This does not affect your statutory rights if the fabric or lampshade is faulty, damaged, incorrectly supplied, or not as described.

 

What are my rights if the fabric or lampshade is faulty?

• You have the right to a refund, repair, or replacement under the Consumer Rights Act 2015 where goods are faulty, not of satisfactory quality, not fit for purpose, or not as described. Faults within 30 days entitle you to reject the goods. Faults appearing within 6 months are presumed present at delivery unless we can prove otherwise.

 

Are my statutory rights affected by the returns policy?

• No – your legal rights always apply in addition to our policies, including your rights under applicable consumer protection laws for faulty, damaged, incorrectly supplied, or not-as-described goods.

​

Prices & Payments

​

Are your prices inclusive of VAT?

• Currently, Studio Hallam is not VAT registered. If this changes, we’ll make it clear at checkout or, for lampshades, in the final quote or order confirmation. Website lampshade prices exclude delivery; Studio Hallam will provide the final cost inclusive of delivery based on the delivery destination.

 

What payment methods do you accept?

• For website checkout, we accept Visa, Mastercard, Apple Pay & Google Pay. For lampshade orders placed by email, Studio Hallam will confirm the available payment method with the final quote or order confirmation.

 

Customer Support & Complaints

​

How can I contact Studio Hallam?

• By email: studio@studiohallam.com

 

What if I’m unhappy with my order?

• Please contact us as soon as possible so we can put things right. If the issue concerns visible lampshade delivery damage, a shortage, a delivery discrepancy, a fault, or an incorrectly supplied item, please include your order details and clear photos of the product and packaging where possible. For visible lampshade delivery damage, shortages, or delivery discrepancies, telling us as soon as possible, within 48 hours of delivery, helps us raise the issue quickly with the relevant delivery or manufacturing partner. This does not affect your statutory rights.

 

What happens if I behave abusively towards staff?

• We do not tolerate abusive, aggressive, or discriminatory behaviour. We reserve the right to restrict communication or refuse service where this occurs.

 

​

Interior Design Services

 

What interior design services do you offer?

• Studio Hallam offers three virtual design services: the Design Surgery for focused interior design questions and advice; the Colour Consultation for a considered colour scheme and personalised colour report; and Full Room Design for a complete design direction for one room, including spatial planning, sourcing guidance and a final design pack.

 

Are the design services online or in person?

• All three services are virtual. Consultations take place online using the video-call method confirmed by Studio Hallam. The services do not include an in-person site visit unless Studio Hallam separately agrees otherwise in writing.

 

How do I book a design service?

• Choose the Design Surgery, Colour Consultation or Full Room Design service on the Studio Hallam website and complete the online booking and checkout process. After booking, Studio Hallam will contact you and send the pre-consultation information or questionnaire applicable to your service. You may also email us at studio@studiohallam.com with your contact details to book.

 

What happens after I book?

• Studio Hallam will contact you and send the relevant pre-consultation questions or questionnaire. You will be asked to provide the information needed for your service, which may include photographs, videos, measurements, inspiration images, plans, existing items you wish to keep, and other relevant details. Studio Hallam then reviews this material and undertakes the preparation appropriate to the service you have booked.

 

When does my design service begin?

• The design service includes pre-consultation preparation as well as the consultation itself. The service therefore begins when Studio Hallam starts the applicable pre-consultation review, research or preparation after booking; it does not necessarily begin on the date of your video consultation.

 

What do I need to provide before my consultation?

• This depends on the service. You may be asked for a completed questionnaire, clear photographs or videos, measurements, inspiration images, information about existing furniture or finishes, and any relevant links or plans. For Full Room Design, the completed questionnaire and supporting information should be returned at least two days before the first consultation. Accurate and timely information helps Studio Hallam prepare properly and may affect consultation or delivery times.

 

Can I cancel a design service?

• Where a design service is booked online or otherwise at a distance, you may have a statutory 14-day cancellation right. If you expressly ask Studio Hallam to begin the service during that period, work may start before the 14 days have expired. If you then cancel after work has begun, you may be required to pay for the services already supplied up to the time you cancel. Once the service has been fully performed, the statutory cancellation right may end where you expressly requested early performance and acknowledged that the right would be lost on full performance. Please see the Terms & Conditions and Returns & Refunds Policy for the full provisions.

 

Can I reschedule my consultation?

• Yes. The Design Surgery and Colour Consultation permit one rescheduling with at least 48 hours' notice before the scheduled consultation. For Full Room Design, one rescheduling is permitted for each booked consultation with at least 48 hours' notice before the relevant appointment. Any rearranged appointment is subject to Studio Hallam's availability.

 

What happens if I cancel less than 48 hours before my consultation or do not attend?

• A cancellation made less than 48 hours before the scheduled consultation will normally be treated as a late cancellation. Failure to attend, or to be available within a reasonable period after the scheduled start time, will normally be treated as a no-show. Outside any statutory cancellation rights, Studio Hallam may retain an amount reflecting services already provided and any reasonable loss directly resulting from the cancellation, including reserved consultation time that cannot reasonably be reallocated. Please see the applicable service Terms & Conditions and Returns & Refunds Policy.

 

What happens if Studio Hallam has to cancel or reschedule?

• If Studio Hallam has to cancel or rearrange a consultation, you will be offered a suitable alternative. If the service cannot reasonably be rearranged, any amount paid for services that have not been provided will be refunded.

 

What do I receive after a Design Surgery?

• The Design Surgery is a focused virtual advice service. Following the consultation, Studio Hallam will normally send a brief follow-up email within 24 hours summarising the principal advice discussed, with three to five key recommendations and specific names, colours, products or links where relevant.

 

What do I receive after a Colour Consultation?

• The Colour Consultation includes pre-consultation preparation, two to three initial colour directions or mood-board concepts, one 60-minute virtual consultation and a personalised Colour Consultation Report. The report is normally approximately 1-3 pages and may include the agreed palette, paint brands and colour codes, palette visuals, application or placement notes, visual inspiration where appropriate and suggested next steps. It will normally be supplied electronically within 3 business days following the consultation.

 

What do I receive with Full Room Design?

• Full Room Design includes pre-consultation preparation, two 45-minute virtual consultations, design-development work and a final digital Full Room Design Pack. Depending on the room and agreed design direction, the pack may include a design summary, bespoke mood board, colour palette, textures and material recommendations, written style guidance, approximately 6-10 curated source items, spatial planning in the form of a furniture plan, and implementation or styling notes.

 

When will I receive my Full Room Design Pack?

• The completed Full Room Design Pack will normally be supplied electronically within 5-7 business days following the second consultation, provided Studio Hallam has received all information, feedback and approvals reasonably required from you.

 

Is the Full Room Design furniture plan a technical drawing?

• No. The furniture plan is spatial-planning guidance showing the recommended positioning and arrangement of furniture and relevant items, taking account of proportion, circulation and how the room is used. It is not an architectural, construction or measured-survey drawing.

 

Who is responsible for measurements?

• Because the design services are provided virtually, Studio Hallam relies on the measurements and information you provide. You are responsible for ensuring that measurements are accurate and for checking all relevant dimensions, access requirements and product suitability before ordering furniture, furnishings or other items, or before installation or works begin.

 

Does Studio Hallam order the recommended products for me?

• No. Unless separately agreed in writing, the design services do not include procurement, purchasing or ordering products on your behalf. Any shopping or source list is provided as design guidance for you to purchase from the relevant retailer or supplier directly.

 

Are recommended products guaranteed to remain available or at the same price?

• No. Third-party product prices, specifications, stock, delivery areas and availability can change and are outside Studio Hallam's control. Before purchasing, please check current price, dimensions, suitability, availability, delivery terms and returns information with the relevant supplier.

 

Can I book a design service if I live outside the UK?

• Yes. Studio Hallam's design services are virtual and may be booked by international clients, subject to availability and any reasonable restrictions that may apply. No physical shipping or customs charges apply to the delivery of the design service itself. Any products or services you subsequently purchase in your own country are subject to the relevant supplier's terms and any local taxes, duties, charges or requirements.

 

Do you offer weekend appointments?

• Yes. Weekend appointments may be available by prior arrangement and are subject to a weekend supplement. Weekend appointments cannot be booked online; please contact Studio Hallam directly to enquire about availability.

​

What if I am unhappy with a design service?

• Please contact Studio Hallam promptly and explain the issue so it can be reviewed. Studio Hallam will provide its design services with reasonable care and skill. Where you have a statutory right to a remedy in relation to a service, the remedy required by applicable law will be provided. Nothing in Studio Hallam's policies or Terms & Conditions affects statutory rights that cannot lawfully be excluded or limited.